Richard Casper
Eagle Mountain,UT
Summary
I believe the simplest solution is usually the best, a work environment where people help people is not only in my own best interest but everyone else’s interest as well, and giving up on something successful or not learning from mistakes is the only real failure. It is important to get to the task as Martin Luther King, Jr. once said, ‘How soon not now becomes never.’ If I’m going to do something I’m going to do it the best I can.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative - Cruise Specialist
American Cruise Lines
01.2022 - 01.2025
- Facilitated personalized vacation planning, enhancing customer satisfaction and travel experiences.
- Collaborated closely with clients to identify preferences and recommend ideal vacation options.
- Provided expert knowledge on cruise destinations, itineraries, and onboard amenities to clients.
- Resolved customer inquiries and concerns promptly, ensuring a smooth booking process for vacations.
- Maintained up-to-date knowledge of travel trends to offer relevant recommendations to clients.
- Developed strong relationships with clients, fostering repeat business through exceptional service.
- Conducted follow-up communications post-booking to confirm satisfaction and address any issues.
- Participated in ongoing training to enhance product knowledge and sales techniques.
Inside Sales Representative - Credit Consultant
Progrexion, Inc.
01.2019 - 01.2021
- Guided customers through credit concerns to restore financial stability and improve credit scores.
- Evaluated individual credit situations to identify tailored solutions for effective debt management.
- Educated clients on credit improvement strategies to enhance financial literacy and decision-making.
- Collaborated with cross-functional teams to streamline processes for efficient customer support.
- Maintained up-to-date knowledge of credit regulations to ensure compliance and informed guidance.
- Developed strong relationships with customers, fostering trust and encouraging proactive credit management.
- Conducted follow-up consultations to monitor progress and adjust strategies as necessary.
Loan Processor
Signature Mortgage, Inc.
01.2008 - 01.2019
- Ensured accurate compilation of residential mortgage loan application data for final review.
- Conducted thorough reviews of loan application files to confirm completeness and compliance standards.
- Verified borrower assets, liabilities, and employment history to support loan approval processes.
- Maintained effective communication with credit bureaus, lenders, and appraisers to facilitate approvals.
- Collaborated with underwriters to assess risk and ensure adherence to lending guidelines.
- Monitored application progress, providing timely updates to stakeholders throughout the approval process.
- Assisted in resolving discrepancies in application data to expedite loan processing.
- Conducted regular training sessions for team members on updates in mortgage application standards.
Poker Dealer
Caesars Palace
01.2005 - 01.2008
- Ensured compliance with casino policies by efficiently managing poker games.
- Facilitated engaging player interactions, enhancing game flow and enjoyment.
Education
Associate of Science - General Education
Salt Lake Community College
Salt Lake City, UT05-2003
Skills
- Skilled in persuasive dialogue
- Proficient in engaging conversations
- Effective questioner
- Building emotional connections
- Active listening
- Detail-oriented accuracy
- Outstanding customer support
Accomplishments
- Number one in sales multiple weeks at American Cruise Lines, regularly in the top 33%.
- Number one in sales 6 months and always in the top 10% out of thousands of sales consultants at Progrexion as a credit consultant for Lexington Law.
- World record in Bikram Yoga doing one class per day for 6 years.
- Second place in the American Culinary Federation cooking competition for the state of Utah.
- Have helped 4 homeless people get jobs and homes.
AWARDS
Top 5 in sales for 2024.
Top 10 in sales for 2023.
6 months number 1 is sales at Progrexion, inc.
Timeline
Inside Sales Representative - Cruise Specialist
American Cruise Lines
01.2022 - 01.2025
Inside Sales Representative - Credit Consultant
Progrexion, Inc.
01.2019 - 01.2021
Loan Processor
Signature Mortgage, Inc.
01.2008 - 01.2019
Poker Dealer
Caesars Palace
01.2005 - 01.2008
Associate of Science - General Education
Salt Lake Community College