Annalisa Heiss
Athens,GA
Summary
I am currently a university student majoring in biochemistry. I have had interesting interactions with medicine, as I have continuously been the patient. I am eager to change the narrative and hope to become a doctor in the future.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Physician Shadow
Heather Slonaker, Athens Orthopedic Clinic
03.2021 - 04.2021
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Evaluated patient histories, complaints, and current symptoms.
- Carefulley evaluated physician in workplace to better understand real life scenarios.
- Contact Info - (Mobile) 706-767-0744
Work Study Student
University Of Georgia
08.2019 - 03.2020
- Provided administrative support to staff members, improving office efficiency and organization.
- Managed an organized filing system for important documents, ensuring easy access when needed.
- Provided essential assistance during orientation events for incoming students, creating a welcoming atmosphere on campus.
Education
Biochemistry And Molecular Biology
University of North Georgia
Oconee, GA2026
High School Diploma -
East Jackson Comprehensive High School
Commerce, GA05.2021
Skills
- Active Listening
- Critical Thinking
- Fast learner
- Hard worker
College courses completed
- BIOL1107 Principles of biology I -A
- BIOL1107L Principles of biology I Lab - A
- BIOL1108 Principles of Biology II - A
- BIOL1108L Principles of Biogy II Lab -B
- CHEM1211 Principles of Chemistry I - A
- CHEM1211L Principles of Chemistry I Lab - A
- CHEM1212 Principles of Chemistry II - B
- CHEM1212L Principles of Chemistry II Lab -A
- MATH1113 Precalculus -C
- MATH1111 College Algebra - A
- ENGL1101/1102 English Composition I & II - A
- HLTH1105X Intro to Healthcare Profession -A
- PSYC101 Intro to Psychology -A
- HIST2112 U.S History II -A
- POLS1101 American government -C
- SPAN1001 Elementary Spanish I -B
- COMM1100 Human Communication - A
IN PROGRESS
- MATH1450 Calculus I
- CHEM3441 Organic Chemistry I
- CHEM3441L Organic Chemistry I Lab
- PHYS1111K Intro to Physics I
Timeline
Customer Service Representative
Amazon
06.2023 - Current
Physician Shadow
Heather Slonaker, Athens Orthopedic Clinic
03.2021 - 04.2021
Work Study Student
University Of Georgia
08.2019 - 03.2020
Biochemistry And Molecular Biology
University of North Georgia
High School Diploma -
East Jackson Comprehensive High School