Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalisa Rodriguez

San Antonio,Tx

Summary

Results-driven professional with over 10 years of experience in customer service and administrative operations, consistently recognized for precision, efficiency, and strong team leadership. Proven ability to enhance operational workflows and deliver exceptional support, fostering positive relationships with clients and colleagues. Adept at identifying process improvements that drive productivity and elevate customer satisfaction. Committed to leveraging expertise to contribute effectively in dynamic environments while supporting organizational goals.

Overview

2025
2025
years of professional experience

Work History

Medical Records Administrative

Homecare Dimensions
San Antonio, TX
01.2025 - 01.2025
  • Oversaw patient record managed approximately 60 incoming calls, emails and faxes per day from customers to ensure accuracy of medical documentation and intake details.
  • Created comprehensive spreadsheets to support accurate and prompt chart development.
  • Achieved seamless communication with medical offices to provide timely patient status updates. Streamlined inventory management and supply ordering processes to enhance nursing visit efficiency.

Insurance Professional

USAA
San Antonio, TX
01.2019 - 01.2024
  • Coordinated member communications, both incoming and outgoing, to enhance support for USAA business relationships.
  • Assisted in analyzing complex insurance situations to support accurate processing and timely resolution for survivors. Contributed to process improvements that enhanced customer satisfaction.
  • Facilitated training and equipping of staff in survivor sensitivity to elevate service quality.
  • Acted as main point of contact for social events, delivering in-depth benefit information to foster team engagement and recognition efforts.

Insurance Coordinator

WellMed
San Antonio, TX
2017 - 01.2019
  • Assist patients in understanding their insurance coverage and estimated costs. Skillfully educate patients on available payment options for uncovered services.
  • Streamlined billing processes and trained new staff on systems and procedures to enhance team efficiency and cohesion.
  • Coordinated with insurance companies to ensure timely pre-authorization for medical treatments.
  • Enhanced claim processing efficiency by streamlining workflows and organizing documentation.
  • Analyzed changes in industry regulations to proactively adjust billing practices and mitigate risks.

Coord Customer Service PRN

South Texas Radiology Imaging Centers
San Antonio, TX
12.2015 - 02.2017
  • Proven ability to learn quickly and adapt to new situations.
  • Manages patient accounts by acquiring, documenting, and revising personal demographic and financial details, which include, but are not limited to, waivers, ABNs, financial responsibility forms.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintains ongoing communication with the scheduling personnel throughout the day concerning any alterations to the schedule and the status of time.
  • Accurately records all scheduling modifications in the patient's history notes

Administrative Assistant

Frost Bank
San Antonio, TX
01.2009 - 2015
  • Manage calendar activities for five leaders concurrently, while giving precedence to ongoing, upcoming, and pending projects and reports.
  • Oversaw logistics and operations for various events, delivering memorable experiences for attendees.
  • Aid in the analysis of data, billing processes, and the establishment of a new filing system, which has decreased the time required to retrieve monthly expense reports.
  • Arrange, update, and maintain travel itineraries. Facilitate staff meetings, ensuring that all presentations, reports, and spreadsheets are thoroughly prepared and finalized.

Education

High School Diploma -

Robert E Lee
San Antonio

Skills

  • Time Management
  • Problem Solving
  • Project Management
  • Discretion and Confidentiality
  • Detail-oriented
  • Microsoft Office

Timeline

Medical Records Administrative

Homecare Dimensions
01.2025 - 01.2025

Insurance Professional

USAA
01.2019 - 01.2024

Coord Customer Service PRN

South Texas Radiology Imaging Centers
12.2015 - 02.2017

Administrative Assistant

Frost Bank
01.2009 - 2015

High School Diploma -

Robert E Lee

Insurance Coordinator

WellMed
2017 - 01.2019