Annalise Madalone
Orlando
Summary
Dynamic professional with a proven track record at Little Greek, excelling in customer service excellence and process optimization. Adept at training teams and enhancing operational efficiency, achieving high guest satisfaction ratings. Strong relationship-building skills combined with retail software proficiency drive success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Manager
Little Greek
Orlando
09.2024 - Current
- Supervised daily operations to ensure efficient service delivery.
- Resolved customer complaints promptly to maintain high guest satisfaction.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Implemented operational changes to enhance workflow and team performance.
- Oversaw daily cash intake by counting registers and tabulating profits.
Sales Associate
Coach
Orlando
05.2025 - 07.2025
- Maintained up-to-date knowledge of company products and services.
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, as well as processing multiple types of transactions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Achieved personal sales and profitability goals by consistently and proactively engaging guests in company sales process procedures.
- Greeted customers in a friendly manner, responding to questions, boosting merchandise engagement and providing outstanding customer service.
- Worked to always keep clientele informed, notifying them of preferred customer sales and merchandise of potential interest.
Manager
3 Natives
Boca Raton
09.2023 - 05.2024
- Developed and implemented strategies for team development and growth.
- Implemented quality assurance processes to ensure customer satisfaction.
- Managed scheduling and payroll processes.
- Trained eight new hires on sales techniques and product knowledge to boost team performance.
- Resolved customer service issues in a timely and efficient manner.
- Ensured compliance with all applicable laws and regulations.
- Created and maintained a positive work environment and team morale.
Cashier Manager
US Futsal
Boca Raton
01.2020 - 01.2022
- Investigated posted transactions to help subordinates locate and reconcile posting errors on customer invoices including hotel bills and sales tickets, comparing cash register totals with receipts to verify transaction accuracy.
- Brainstormed with upper management to maintain high levels of customer appreciation.
- Stocked and replenished merchandise per store merchandising layouts.
- Maintained continuously high levels of professionalism and courteousness with a genuine smile and pleasant attitude.
- Achieved a 99%+ dining guest satisfaction rating during each month of employment.
Education
Associate of Arts and Sciences - Early Childhood Education
Valencia College
Orlando, FL05-2026
High School Diploma -
Slam Boca Raton
Boca Raton05.2023
Skills
- Customer service excellence
- Multi-tasking abilities
- Time management skills
- Process optimization
- Growth mindset
- Computer proficiency
- Product expertise
- Client relations
- Relationship building
- Administrative support
- Retail software proficiency
Timeline
Sales Associate
Coach
05.2025 - 07.2025
Shift Manager
Little Greek
09.2024 - Current
Manager
3 Natives
09.2023 - 05.2024
Cashier Manager
US Futsal
01.2020 - 01.2022
Associate of Arts and Sciences - Early Childhood Education
Valencia College
High School Diploma -
Slam Boca Raton