Annalise Miller
West Melbourne,Florida
Summary
Health Unit Coordinator with five years of experience conducting patient admissions and transfers, resolving complaints, and updating medical files. Bringing a strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Professional and committed to delivering excellent customer service in the hospital setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
Health First Palm Bay Hospital
07.2018 - 07.2019
- Supported hospital staff in daily tasks, improving efficiency and patient satisfaction.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Cleaned examination rooms and restocked medical supplies and linens.
- Reported patient requests, concerns, and other observations to staff.
- Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
Health Unit Coordinator
Health First Palm Bay Hospital
08.2019 - Current
- Answer telephone calls to offer information, answer questions, and direct calls to staff.
- Enhance communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assist with processing patient admissions, transfers, and discharges.
- Assist nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assemble and maintain patient medical records and other documents related to patient care.
- Manage multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increase efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Respond to patient call lights to expedite appropriate follow-through.
- Ensure patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Education
High School Diploma -
Melbourne Senior High School
Melbourne, FL05.2019
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL08.2020
Skills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- Multitasking
- HIPAA Compliance Understanding
- Healthcare Software Knowledge
- Training and Mentoring Abilities
- Medical terminology proficiency
Certification
- Florida Driver's License
- Basic Life Support Certification (BLS)
Timeline
Health Unit Coordinator
Health First Palm Bay Hospital
08.2019 - Current
Hospital Volunteer
Health First Palm Bay Hospital
07.2018 - 07.2019
High School Diploma -
Melbourne Senior High School
Associate of Arts - General Studies
Eastern Florida State College
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