Annalisia Lucero
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
3
3
years of professional experience
Work History
Admission Assistant/Housekeeping
Arvada Care & Rehabilitation Center
6121 West 60th Avenue, Arvada, CO 80003
02.2021 - Current
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Performed document filing, bookkeeping, and faxing.
- Medical Coding
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
Medical Receptionist
Lakewood Villa
1625 Simms St, Lakewood, CO 80215
05.2021 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
GED -
Arvada Next
06.2022
Skills
- Office Administration
- Microsoft Office
- Patient confidentiality
- Appointment Scheduling
- Healthcare administration
- Strong Organization
- Medical admissions processes
- Medical Terminology
- Patient Scheduling
Timeline
Medical Receptionist
Lakewood Villa
05.2021 - 11.2021
Admission Assistant/Housekeeping
Arvada Care & Rehabilitation Center
02.2021 - Current
GED -
Arvada Next