Mareena Espinosa
Hesperia,CA
Summary
Admissions Assistant known for high productivity and efficient task completion. Skilled in data management, customer service, and document preparation. Excel in communication, teamwork, and time management to enhance office operations and customer satisfaction. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Energetic Group Fitness Instructor known for high productivity and efficient task completion. Possess specialized skills in program design, motivational techniques, and health promotion strategies. Excel in communication, leadership, and adaptability, ensuring optimal class engagement and participant satisfaction.
Overview
13
13
years of professional experience
Work History
Admission Assistant/Receptionist
Apple Valley Care Center
Apple Valley, CA
10.2023 - Current
- Conducted patient intake interviews to collect medical information and insurance details.
- Analyzed data to evaluate the effectiveness of services provided within the nursing home environment.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Conducted interviews of potential employees to ensure quality care was provided by staff members.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Trained new facility staff.
- Interpreted complex contractual language used in various types of business agreements such as Arbitrations.
- Facilitated communication between parties involved in a dispute in order to reach an amicable solution without going through formal arbitration proceedings.
- Advised clients on their rights and obligations under applicable laws governing their particular disputes.
- Provided guidance on best practices related to dispute resolution policies and procedures.
- Arranged appointments between parties for mediation.
Manager's Assistant/Receptionist
Get fit HD/Ia Anspach
Victorville, CA
03.2022 - 10.2023
- Proofread documents prior to submitting them for approval.
- Researched industry trends to inform decision making processes within the organization.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Developed and implemented efficient filing systems for all incoming documents.
- Utilized computer applications such as Microsoft Office Suite proficiently.
- Coordinated special projects such as company events, workshops or team-building exercises.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping.
Group Fitness Instructor
AKA Fitness/Ia Anspach
Hesperia
02.2020 - 03.2022
- Creating and assisting with diverse fitness programs for individual client needs.
- Committed to promoting safe and effective workout practices.
- Setting positive impacts on clients motivation and discipline.
- Answered questions from clients regarding fitness programs or general inquiries related to health and wellness topics.
- Encouraged members to reach their fitness goals through motivation and positive reinforcement.
- Provided personalized attention to individuals in the class to accommodate all levels of skill and ability.
- Created a fun and supportive atmosphere during classes by playing upbeat music.
- Provided feedback on performance improvements made by clients during sessions.
- Developed class plans for each session based on fitness level of participants.
- Incorporated different types of equipment into routines such as weights, bands, balls.
- Promoted upcoming events such as new classes or challenges within the facility.
- Researched current trends in the fitness industry in order to stay informed about new methods or approaches used in group exercise instruction.
- Adapted instructions according to individual's physical limitations or special needs.
- Monitored form and technique in group environments to maintain individual safety.
- Evaluated the effectiveness of fitness programs and made adjustments based on participant feedback.
- Incorporated music and rhythm into workouts to create an energetic and fun class atmosphere.
Homemaker
Self Employed Services
Hesperia, CA
06.2011 - 01.2020
- Managed Household expenses creating detailed, effective budgets.
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel and appointments.
- Navigate complex personal challenges and mediate issues to build vital communication.
- Complete routine maintenance and repair.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2009
Skills
- Sales experience
- Office Administration
- Campus Tours
- Confidentiality
- Microsoft Office
- Mail distribution
- Document retrieval
- Customer Service
- Records Management
- Sensitive material handling
- Report Preparation
- Recordkeeping
- Appointment Coordination
- Bookkeeping
- Team building
- Performance Improvement
- Positive and professional
- Spreadsheet tracking
- Professional Demeanor
- Issue response and resolution
- High Volume Phone Inquiries
- Teamwork and Collaboration
- Time Management
- Time management abilities
- Scheduling
- Office Management
- File Management
- Security awareness
- Multitasking and prioritization
Timeline
Admission Assistant/Receptionist
Apple Valley Care Center
10.2023 - Current
Manager's Assistant/Receptionist
Get fit HD/Ia Anspach
03.2022 - 10.2023
Group Fitness Instructor
AKA Fitness/Ia Anspach
02.2020 - 03.2022
Homemaker
Self Employed Services
06.2011 - 01.2020
High School Diploma -
Hesperia High School
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