Jennifer Guilherme
Hesperia,CA
Summary
Dynamic and detail-oriented medical assistant with extensive experience at Step Forward Foot And Ankle Podiatry. Proven expertise in EHR implementation and patient education, enhancing care quality. Skilled in venipuncture and HIPAA compliance, while fostering strong patient relationships through attentive communication. Committed to optimizing office workflow and ensuring patient confidentiality.
Overview
22
22
years of professional experience
Work History
Front and Back Office Lead Medical Assistant
Step Forward Foot And Ankle Podiatry
05.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Implemented electronic health record (EHR) systems for improved documentation accuracy and retrieval.
- Conducted routine equipment maintenance checks, ensuring readiness for clinical procedures.
- Facilitated patient education sessions on foot and ankle health to promote preventive care practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Oversaw inventory management, tracking supplies to maintain adequate stock levels for operations.
- Assisted with patient intake, gathering medical histories, and verifying insurance information.
- Coordinated communication between front and back office to ensure seamless patient care.
- Trained new staff on clinical procedures and office protocols to enhance team efficiency.
Front and Back Office Medical Assistant
Dr. Ronald Kent Neurologist
12.2003 - 12.2017
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Monitored inventory levels of medical supplies, placing orders as needed for uninterrupted operations.
- EMG/ NCS Testing
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Education
Certified Medical Assistant - Medical Assistant
UEI College
San Bernardino, CA11-2003
Skills
- Venipuncture techniques
- HIPAA compliance
- Adaptable to change
- Patient confidentiality
- Insurance verification
- Medical terminology expertise
Timeline
Front and Back Office Lead Medical Assistant
Step Forward Foot And Ankle Podiatry
05.2021 - Current
Front and Back Office Medical Assistant
Dr. Ronald Kent Neurologist
12.2003 - 12.2017
Certified Medical Assistant - Medical Assistant
UEI College
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