Amber Futch
Hesperia,CA
Summary
Seasoned, results-driven Certified Training Manager with a proven track record of building high-performing teams, elevating guest experiences, and driving measurable improvements in operations, safety, and training across fast-paced environments. Passionate about people and service mindset into retail leadership that prioritizes fresh, engaging customer experiences, efficient store operations, and strong P&L discipline. Adept at designing scalable training programs, standardizing SOPs, and fostering a culture of accountability, mentorship, and continuous growth.
Overview
20
20
years of professional experience
Work History
Certified Training Manager
Del Taco
02.2021 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 216 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
Area Director
Del Taco
04.2019 - 12.2020
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented high-quality work environment as measured through 90% employee satisfaction ratings.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics through New Store Openings
Regional Trainer
Del Taco
09.2017 - 03.2019
- Developed and led training sessions for Shift Managers.
- Work with management team to create training plan to implement additional training
- Developed effective training manuals, modules and teaching aids.
- Contributed in cross-functional Leadership Academies to embed combined solutions
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Building partnerships within the brand to achieve company goals and objectives
Training Store Manager
Del Taco
10.2010 - 09.2017
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
- Performed a variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
- Resolved all customer complaints in an professional manner while prioritizing customer satisfaction.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
General Manager
Burger King Corporation
07.2006 - 09.2010
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Certified Training Manager -
Del Taco
Lake Forest, CA2012
High School Diploma - undefined
Eisenhower Senior High School
Rialto, CA2003
Skills
- Goals and performance
- Mentoring and coaching
- Business development and planning
- Brainstorming ideas
- Talent review
- Product knowledge
- New hire on-boarding
- Leadership training
- Public speaking
- People management
- Organization and time management
- Customer service
Accomplishments
- Developed and certified over 129 Shift Managers
- Opened 6 New Del Taco Locations
- Trained 1 NSO Leader
- Collaborated with Regional Trainers to revamped Certified Trainer checklist
- Partnered directly with Operations, Certified Training Manager's, General Manager's to achieve Promo rollout goal of 90%
- Assisted areas with the training of Transaction Efficiency of new staff members to achieve a the goal of 60 seconds in speed of service for 4 quarters
- Quarterly presentations last year
- Franchise training on POS/BOS conversion in the outer markets
- Assisted at 2 national conferences
- Conducted NSO Dashboards debriefs
- Post support lead trainer in South Carolina
- Presented at Leadership Academy in preparation of combined solutions launch
- Assisted in the development of our Certified Training Manager's during CTM development Day
- Aligned Region Certified Training Managers by hosting Period end calls
- Supervised team of 60+ staff members.
- Ranked top 10% in overall operations
Timeline
Certified Training Manager
Del Taco
02.2021 - Current
Area Director
Del Taco
04.2019 - 12.2020
Regional Trainer
Del Taco
09.2017 - 03.2019
Training Store Manager
Del Taco
10.2010 - 09.2017
General Manager
Burger King Corporation
07.2006 - 09.2010
High School Diploma - undefined
Eisenhower Senior High School
Certified Training Manager -
Del Taco