Annaly Nguyen
Richmond,TX
Summary
Goal driven individual with multiple years of experience in customer service. Skilled in multitasking and understand needs of customers. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB
12.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Expedited order processing by swiftly locating and gathering requested products from the store shelves.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Completed over 60 orders per day
Server
Jinya, Ramen Bar
05.2021 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported needs of 3- 3-person wait staff who attended to the specific needs of countless customers daily for ramen restaurant with social relevancy and intentionality.
Restaurant Hostess
Gringos Tex Mex
05.2020 - 05.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Seated and provided upstanding service to over 40 customers per day.
Education
Some College (No Degree) - Prenursing Studies
University of Houston
Houston, TXSome College (No Degree) -
Lone Star College System
Spring, TXHouston Community College
Houston, TXUniversity of Houston - Clear Lake
Houston, TXHigh School Diploma -
George Ranch High School
Richmond, TX05.2021
Skills
- Attention to detail
- Speed and efficiency
- Multitasking abilities
- Cash handling
- Customer Service
- Communication
- Time management
- Computer literacy
- Customer service excellence
- Task prioritization
- Physical stamina
- Stress management
- Planning and Organization
- Product Expertise
Certification
- CPR Training - 12/2023-12/2025
Timeline
Curbside Shopper
HEB
12.2021 - Current
Server
Jinya, Ramen Bar
05.2021 - 10.2021
Restaurant Hostess
Gringos Tex Mex
05.2020 - 05.2021
Some College (No Degree) - Prenursing Studies
University of Houston
Some College (No Degree) -
Lone Star College System
Houston Community College
University of Houston - Clear Lake
High School Diploma -
George Ranch High School