Annalyn Baxter
Mediacom
Ames
4
Certifications
10
years of professional experience
Tech Engineering Operations Admin supporting daily office operation, helping with technicians routes at times and email dispatchers, managing customer tickets, data entry, organizing events for company, and sending reports to vice president and senior managements. Manages 40+ front office tasks per shift, including Microsoft Office tasks, payment collection, and updating 100+ office records per week to keep workflow steady. Brings a calm approach to customer concerns and shifting desk priorities.
Work History
Tech Ops Engineering Admin
5 Years 4 Months- Prepare routine office correspondence and document packets for internal engineering operations.
- Coordinate calendars and appointment times for engineering meetings, service calls, and follow-ups.
- Answer multi-line phone calls and direct customer concerns to the correct team member or department.
- Maintain organized filing systems for work orders, invoices, and internal records.
Front Desk Administrative Assistant
3 Years 3 Months- Support 200+ customer interactions weekly by greeting visitors, addressing concerns, and maintaining a professional front-desk presence.
- Handle [number] incoming calls weekly, routing inquiries, checking voicemails, and directing messages to the right team members.
- Managed front-desk administrative tasks, including filing, document preparation, and general clerical support.
- Tracked inventory levels and coordinated restocking needs to keep office supplies and materials organized.
- Collected payments and completed basic payment posting with accuracy and attention to detail.
- Maintained a responsive front desk by balancing incoming requests, walk-in support, and day-to-day office coordination.
Shift Worker/Team Worker
3 Months- Processed 20 cash transactions daily while maintaining accurate register counts and steady customer service.
- Handled 1300 customer interactions weekly while covering no-shows and keeping service moving.
- Delegated tasks to teammates to keep daily operations organized and shift coverage balanced.
- Reported issues to the manager promptly to support quick decisions and reduce service disruptions.
- Supported coworkers by stepping in where needed and maintaining open communication across the shift.
Dietary Aide
3 Months- Cleaned and reset 1 dining areas nightly by clearing tables, washing surfaces, and supporting a sanitary meal environment.
- Served 20 meal trays daily to residents in the dining hall and rooms while maintaining prompt, courteous service.
- Set up tables and dining supplies before meals, keeping service areas organized and ready for residents.
- Assisted with meal preparation and delivered food to the dining hall and bedrooms as needed.
- Washed dishes and tidied the dining hall after service to support a clean, orderly kitchen operation.
Lead Teacher/Floater
1 Year 11 Months- Prepared 7 creative activities weekly to support age-appropriate learning, engagement, and social development.
- Monitored 10 children daily across classrooms, supporting safe routines and attentive supervision.
- Created engaging, hands-on projects that encouraged curiosity and supported children's intellectual growth.
- Supported positive interactions by guiding children through group play, shared responsibilities, and classroom expectations.
- Adapted quickly to infants through grade-school groups, maintaining consistent care across different age levels.
Classroom Teacher/Floater
10 Months- Led 7 creative activities weekly to support children’s learning, engagement, and age-appropriate development.
- Supervised 10 children daily while parents worked, maintaining attentive care and a safe classroom environment.
- Encouraged positive interactions among children by modeling respectful behavior and guiding daily social development.
- Adapted care routines across infants through grade school children, adjusting support for different age groups as needed.
- Gave children small responsibilities to build independence, routine-following, and classroom accountability.
Education
Associate of Arts - Liberal Arts
Associate of Arts - Liberal Arts
Skills
Office correspondence management
Document preparation
Calendar coordination
Multi-line phone support
Customer issue resolution
Appointment scheduling
Invoice processing
Payment posting
Record keeping
Inventory tracking
Microsoft Excel
Billing administration
Vendor coordination
Filing systems
Purchase order processing
Cash application
Certification
First Aid/CPR AED Certification
Awards
Receiving an award for most honorable/valuable person in my department., Having the boss of the company talk about my hard work during professional head managers’ meetings, compliments from him and many other co-workers along with compliments from customers., Making memories and close personal connections with the customers while helping them out with their concerns and services.
Timeline
Tech Ops Engineering Admin
Mediacom
07.2021 - CurrentRead More
Front Desk Administrative Assistant
Karl Chevrolet
04.2018 - 07.2021Read More
Shift Worker/Team Worker
Pepperjax
01.2018 - 04.2018Read More
Dietary Aide
Waterford
01.2018 - 04.2018Read More
Classroom Teacher/Floater
TLC
02.2017 - 12.2017Read More
Lead Teacher/Floater
Cedar Health
05.2016 - 04.2018Read More
North Iowa Area Community College
Associate of Arts from Liberal Arts
Read More
Des Moines Area Community College
Associate of Arts from Liberal Arts
Read More