Annalyn Black
Hummelstown,PA
Summary
Dynamic Operations Manager with a proven track record at C&J Catering, excelling in workflow optimization and staff development. Enhanced customer satisfaction through strategic planning and effective inventory control, achieving significant cost reductions. Adept at fostering employee motivation and collaboration, driving team performance to exceed service delivery standards while maintaining my labor at 11%.
Overview
5
5
years of professional experience
Work History
Operations Manager
C&J Catering
09.2024 - Current
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Coordinated staff scheduling to optimize resource allocation and operational efficiency.
- Implemented inventory management systems to reduce waste and control costs.
- Developed training programs for new employees to ensure compliance with safety standards.
- Analyzed operational workflows to identify areas for improvement and increased productivity.
- Led cross-functional teams in executing catering events, ensuring adherence to timelines and quality standards.
- Fostered a collaborative work environment by mentoring team members and promoting best practices in operations management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Event Manager
C&J Catering
10.2023 - Current
- Coordinated logistics for events, ensuring seamless execution from setup to breakdown.
- Developed event timelines and schedules to optimize resource allocation and efficiency.
- Managed vendor relationships, negotiating contracts and ensuring service quality standards.
- Oversaw event staff training, enhancing team performance and service delivery consistency.
General Manager
Tattered Flag Brewery & Still Works
02.2021 - 05.2023
- Oversaw daily operations, ensuring efficiency across production and service teams.
- Managed budget allocations, optimizing resource use for maximum profitability.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Led staff training programs, fostering a culture of continuous improvement and excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Collaborated with local suppliers to enhance product quality and sustainability practices.
- Cultivated strong relationships with customers, enhancing loyalty and community engagement efforts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
High School Diploma - College Prep & Athletic First Aid
Lower Dauphin
Hummelstown, PA06.2006
Skills
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training and management
- Inventory w
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Inventory control
- Workflow optimization
- Strategic planning
- Schedule management
- Performance management
- Health and safety compliance
- Client relations
- Superb time management skills
- Onboarding and orientation
- Logistics management
- Delegation
- Invoice processing
- Performance reporting
Timeline
Operations Manager
C&J Catering
09.2024 - Current
Event Manager
C&J Catering
10.2023 - Current
General Manager
Tattered Flag Brewery & Still Works
02.2021 - 05.2023
High School Diploma - College Prep & Athletic First Aid
Lower Dauphin