ANNALYN CONSTANTINO
Las Vegas
Summary
Reliable and dedicated professional with over 25 years of experience in the customer service industry, particularly in the restaurant sector. Proven ability to manage multiple responsibilities while ensuring high-quality customer service and satisfaction. Strong time management skills and versatility enable effective performance under pressure. Committed to maintaining courteous and efficient service in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Boathouse Asian Eatery Restaurant
05.2022 - 08.2024
- Trained new employees on service standards and food safety protocols.
- Supervised daily operations to ensure efficient restaurant workflow and customer satisfaction.
- Managed staff schedules to optimize coverage during peak dining hours.
- Coordinated inventory management to maintain adequate stock levels for menu items.
- Developed and implemented operational procedures to enhance service quality.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Led team meetings to communicate goals and promote a collaborative work environment.
- Monitored health and safety regulations to comply with local standards and laws.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Lead Server
Boathouse Asian Eatery Restaurant
05.2018 - 05.2022
- Trained and mentored new staff on service standards and procedures.
- Coordinated dining room operations to ensure smooth service flow.
- Managed guest reservations and seating arrangements for optimal efficiency.
- Oversaw food and beverage service to maintain high quality standards.
Server
9090 Bar and Grill Suncoast Casino
01.2018 - 01.2019
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and drink orders using restaurant POS system.
- Ensured cleanliness and organization of dining area and service stations.
Server/Hostess/Cashier
Suncoast Casino Steakhouse, Mexican Restaurant, Italian Café, and Buffet
01.2005 - 01.2015
- Assisted team members during peak hours to maintain workflow efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Handled cash transactions and processed payments with precision.
- Trained new servers on restaurant protocols and service standards.
Education
Associate of Science - Practical Nursing
College of Southern Nevada
Las Vegas, NV08-2009
Bachelor of Science - Nursing
Fatima University
Manila, Philippines06-1990
Some College (No Degree) - Office Skills
Leward Community College
Honolulu, HISkills
- Customer service
- Staff training
- Inventory management
- Operational procedures
- Health regulations
- Restaurant operations
- Complaint resolution
- Scheduling efficiency
- Time management
Accomplishments
- Employee of The Month
- Employee of The Year
Certification
- TAM card
- ServSafe
Languages
Fluent in Tagalog and English
Timeline
Manager
Boathouse Asian Eatery Restaurant
05.2022 - 08.2024
Lead Server
Boathouse Asian Eatery Restaurant
05.2018 - 05.2022
Server
9090 Bar and Grill Suncoast Casino
01.2018 - 01.2019
Server/Hostess/Cashier
Suncoast Casino Steakhouse, Mexican Restaurant, Italian Café, and Buffet
01.2005 - 01.2015
Associate of Science - Practical Nursing
College of Southern Nevada
Bachelor of Science - Nursing
Fatima University
Some College (No Degree) - Office Skills
Leward Community College
Similar Profiles
Jackson BeltoyaJackson Beltoya
Bartender at Kenosha Boathouse Pub And Eatery, Inc.Bartender at Kenosha Boathouse Pub And Eatery, Inc.
Nicholas StoryNicholas Story
Bartender at Boathouse EateryBartender at Boathouse Eatery
Chloe AndrewsChloe Andrews
Hostess at Boathouse EateryHostess at Boathouse Eatery
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice