Annalyn Stephens
Laurel,MD
Summary
Dedicated restaurant professional with over 13 years of experience at Burger King, advancing from a team member to General Manager. Expert in training and developing staff within a fast-paced, high-volume environment, overseeing a 24-hour, $2.8 million store. A certified ServSafe proctor with a strong commitment to food safety and operational excellence. My loyalty and proven track record of success demonstrate my passion for delivering exceptional service and fostering a positive team culture.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Carrols corporation
Lanham , Maryland
2018.04 - Current
- Oversee daily operations of a 24-hour restaurant, ensuring compliance with company standards and regulatory requirements.
- Manage truck orders and inventory to maintain optimal stock levels and minimize waste.
- Recruit, hire, and train staff while fostering a culture of internal promotion and professional development.
- Develop and implement effective training programs to enhance employee skills and performance.
- Create and manage employee schedules to ensure adequate staffing levels and operational efficiency.
- Handle payroll processing and ensure accuracy in employee compensation and benefits.
- Maintain cash handling procedures and oversee daily financial transactions to ensure security and accuracy.
- Establish and maintain positive relationships with vendors to negotiate contracts and ensure timely delivery of supplies.
- Serve as a certified proctor for ServSafe, conducting training and assessments to ensure food safety compliance.
- Implement marketing strategies to drive sales and enhance customer satisfaction.
- Monitor and analyze financial performance, preparing reports to identify areas for improvement and growth.
Assistant General Manager
Carrol’s corporation
Crofton, Maryland
2016.05 - 2018.01
- Trained and supervised team members to ensure high standards of service.
- Managed inventory and placed orders to maintain stock levels.
- Handled cash management, transactions, and daily financial reports.
- Ensured compliance with health and safety regulations and company policies.
Assistant Manager
Carrols corporation
Gambrills, Maryland
2014.05 - 2016.01
- Trained and supervised team members to ensure high standards of service.
- Managed inventory and placed orders to maintain stock levels.
- Handled cash management, transactions, and daily financial reports.
- Ensured compliance with health and safety regulations and company policies.
Team Member
Republic Foods
Bowie, Maryland
2013.03 - 2014.05
- Provided excellent customer service by taking orders accurately and efficiently in a fast-paced environment.
- Prepared and assembled food items, including sandwiches, meals, and beverages, following company recipes and standards.
- Maintained cleanliness and organization of work areas, including dining areas, kitchen, and restrooms, to ensure a hygienic environment.
- Operated kitchen equipment safely and effectively, including grills, fryers, and beverage dispensers.
- Assisted with inventory management by restocking supplies and notifying management of low stock.
- Collaborated with team members to ensure smooth service and timely delivery of food orders.
- Handled cash and credit transactions accurately, providing correct change and receipts to customers.
- Followed health and safety regulations to maintain food quality and prevent contamination.
Education
Medical Assistant Certification - Medical Assisting
Fortis College
New Carrolton MD 2016-06
Skills
- Purchasing
- Guest experience oversight
- Employee retention
- Guest relations
- Servsafe certified/Proctor
Timeline
Restaurant General Manager
Carrols corporation
2018.04 - Current
Assistant General Manager
Carrol’s corporation
2016.05 - 2018.01
Assistant Manager
Carrols corporation
2014.05 - 2016.01
Team Member
Republic Foods
2013.03 - 2014.05
Medical Assistant Certification - Medical Assisting
Fortis College