Shontavia Williams
Miami,FL
Summary
Qualified General Manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Burger King
07.2019 - 08.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
Education
No Degree - Pharmacy Technician
Concorde Career College
Miramar, FL11.2011
Skills
- Pre-shift walk-through
- Purchasing
- Allergy awareness
- Restaurant promotion management
- Guest experience oversight
- Kitchen oversight
- Service standards
- Inventory control and record keeping
- Organization and prioritization
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Recruitment
- Customer loyalty
- Kitchen equipment operation and maintenance
- Business operations expertise
- Complaint resolution
- Trained in performance and wage reviews
- Order delivery practices
- Conflict resolution techniques
- Labor and food cost control
- Purchasing and cost control
- Promotions planning
- Employee recruitment expertise
- Cost Control
- Scheduling
- Restaurant operations management
- Customer service best practices
- Staff Scheduling
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Restaurant General Manager
Burger King
07.2019 - 08.2024
No Degree - Pharmacy Technician
Concorde Career College
- Serve It Up Safe! Certification – Serve It Up Safe!.
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