Ann Buchanan
LaPorte,IN
Summary
Dynamic General Manager with a proven track record at Third Generation Management, driving year-over-year business growth through strategic planning and effective team leadership. Expert in labor cost controls and staff development, I excel in enhancing operational efficiency and customer experience while fostering a motivated workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Popeye's Restaurants
Indiana
09.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Developed and implemented cost-control strategies to optimize food and labor expenses.
- Enhanced customer satisfaction through effective service recovery and feedback management.
General Manager
Arby's Roast Beef
Indiana
01.2024 - 09.2025
- Led operational strategy to enhance service delivery and efficiency across multiple departments.
- Streamlined inventory management processes, resulting in reduced waste and improved resource allocation.
- Developed and implemented staff training programs to elevate team performance and customer satisfaction.
- Oversaw budget management, ensuring alignment with organizational goals and financial targets.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Third Generation Management
La Porte, IN
07.2016 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager
Bruno Ent. Arbys
La Porte, IN
09.2010 - 07.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Valparaiso High School
Valparaiso, IN1992
Skills
- Labor Cost Controls
- Verbal and Written Communication
- Project Planning
- Staff Training
- Food Preparation and Safety
- Cross-Functional Team Management
- Profit and Loss Accountability
- Employee Scheduling
- Staff Development
- Staff Motivation
- Coaching and Mentoring
- Inventory Control
- Operations Management
- Safety Protocols
- Facility Management
- Customer Experience
- Purchasing and Planning
- Team Training
- Communication Skills
- Team Leadership
- Staff Management
- Purchasing
Accomplishments
- Supervised team of 60-80 staff members.
- Supervision - Supervised team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources with hiring and onboarding process.
- Achieved staffing goals effectively helping with training and coaching new managers.
- Achieved growing sales by researching sales trends and effectively running opperations.
Certification
- Certified in food safety
I have won out standing General Manager award two years in a row. I have won multiple contests.
I have achieved and was awarded out standing General Manager two years in a row. I have achieved this by growing the business, operations excellence and community involvement. I have been very active in the community by doing teacher give back nights, donating food to Good Will and shelters. I have also been involved with the ronald mcdonald house charities, My team raised thousands of dollars for the charity and was awarded a grand prize for being one the highest store to collect donations. In the last 2 years I have taken my store from a 3.4 to almost a 5 million dollar restaurant.
Timeline
Restaurant General Manager
Popeye's Restaurants
09.2025 - Current
General Manager
Arby's Roast Beef
01.2024 - 09.2025
General Manager
Third Generation Management
07.2016 - 01.2024
General Manager
Bruno Ent. Arbys
09.2010 - 07.2016
Valparaiso High School