Annalyse Perkins
Canyon Lake,TX
Summary
I'm a highly driven and proactive professional with strong teamwork and independent work capabilities. Proven ability to stay organized, achieve goals, and build positive relationships through effective communication.
Overview
2
2
years of professional experience
Work History
PBX Operator
Hill Country Resort
Canyon Lake, TX
01.2025 - Current
- In high pressure situations I was able to deliver conflict resolutions calmly, which developed my skills in empathy and objection handling
- Since I was the first point of contact, I was able to deliver bonds with my guests which was because I was able to master building trust and tonality
- I am able to collaborate with many different teams- front desk, housekeeping, engineering, security, activities- within my resort to better help my guest with any inquires which shows cross functional coordination
Front Desk Specialist
Hill Country Resort
Canyon Lake, TX
07.2024 - 01.2025
- Greeting guests with a warm welcome, and delivering exceptional guest experience by building a strong relationship and rapid trust
- Making sure guests feel they are in a good and comfortable environment
- Handled 100+ guest interactions daily across different interactions- phone, email, and in-person- demonstrating high-level communication
- Resolved any customer concerns efficiently, making sure to accommodate any needs they may have conveying solution-based thinking
Hostess, utilization worker
Gennaro’s
Canyon Lake, TX
02.2023 - 04.2024
- Greeted customers with high energy and exceeded guest expectations with attentiveness.
- Served as the first point of contact building instant trust
- Managed rapid seating flow, and waitlists strategically, demonstrating organizational awareness.
- Resolved guest concerns calmly, building objection-handling skills
- Thrived in a fast-paced environment that required clear communication, multitasking, and adaptability.
Education
High School Diploma -
Canyon Lake High School
Fisher, TX05.2023
Skills
- Strong verbal communication
- Client empathy
- Objection handling in high pressure situations
- Trust based communication
- Comfortable in remote virtual tools
- Mastering first impressions
- Very familiar with online scheduling, toast
- Solution selling mindset
Timeline
PBX Operator
Hill Country Resort
01.2025 - Current
Front Desk Specialist
Hill Country Resort
07.2024 - 01.2025
Hostess, utilization worker
Gennaro’s
02.2023 - 04.2024
High School Diploma -
Canyon Lake High School
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