Vitaliy Kuznetsov
Cartersville,GA
Summary
Dynamic PBX Operator at Piedmont HealthCare with expertise in telephone operations and exceptional customer service. Proven ability to enhance communication efficiency and train new staff. Skilled in managing sensitive information and maintaining professionalism under pressure, ensuring seamless operations and high caller satisfaction. Proficient in Cisco and Excel, And Epic systems with strong verbal communication skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
PBX Operator
Piedmont HealthCare
Cartersville, GA
08.2023 - Current
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing caller inquiries with professionalism.
- Maintained accurate call logs and ensured proper message delivery to relevant departments.
- Collaborated with medical staff to facilitate seamless communication across departments.
- Trained new team members on PBX operations and customer service protocols.
- Developed standardized procedures for handling emergency calls, enhancing overall response effectiveness.
- Trained and mentored new PBX operations employees.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Paging Emergency Hospital codes in timely manner as soon as notified.
Host
Texas Roadhouse
Cartersville, GA
05.2022 - 12.2022
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Assisted with training new hosts on customer service standards and operational procedures.
- Coordinated with kitchen and wait staff to ensure timely food delivery and guest satisfaction.
- Monitored wait times and communicated effectively with guests regarding seating availability.
- Handled customer inquiries and resolved issues promptly to enhance dining experience.
- Implemented efficient reservation management practices to improve table turnover rates.
- Maintained cleanliness of host area, contributing to overall restaurant ambiance and hygiene standards.
- Collaborated with management to develop strategies for improving guest engagement and loyalty programs.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
No Degree -
Bartow County College And Career Academy
Cartersville, GAHigh School Diploma -
Cass High School
White, GA05-2028
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Making appointments
- Excellent verbal communication skills
- Front desk operations
- Excellent phone demeanor
- Computer skills
- Clear communication
- Greeting customers
- Flexible schedule
- Proficient in Excel, Word, Cisco, Epic System
- Professional communication
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Phlebotomy Technician(Expired)
EKG(Expired)
CPR(Expired)
Languages
English
Native or Bilingual
Russian
Native or Bilingual
American Sign Language
Elementary
Timeline
PBX Operator
Piedmont HealthCare
08.2023 - Current
Host
Texas Roadhouse
05.2022 - 12.2022
No Degree -
Bartow County College And Career Academy
High School Diploma -
Cass High School