Annalysia Howard
Haslet,TX
Summary
Compassionate Clinical Assistant with extensive experience interviewing patients and managing front desk operations. Skilled in fostering patient comfort and supporting nursing staff and physicians. Proven communication and organizational abilities enhance team efficiency. Experienced Call Center Representative with a strong track record in client rapport and effective complaint resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Centralized Patient Scccess Service Rep
UT Southwestern Medical Center
Fort Worth, Texas
01.2024 - Current
- Managed patient records, including medical history and test results.
- Assisted in the preparation of patients for examinations and treatments.
- Administered injections, prescribed medications, and monitored vital signs.
- Provided education to patients on health topics and preventive care measures.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Reviewed and processed medical insurance claims, ensuring accuracy and compliance with regulations.
- Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
- Resolved complex insurance issues through effective communication with providers, patients, and third-party payers.
- Managed incoming customer inquiries through phone and email communications.
- Resolved customer complaints by identifying issues and offering solutions.
- Collaborated with team members to enhance service delivery processes.
- Trained new representatives on call handling procedures and company policies.
Registration
John Peter Smith Hospital
Fort Worth, Texas
01.2021 - 01.2024
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to meet service goals effectively.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN05-2027
Skills
- Insurance Coverage Verification
- Claims Processing
- Plan verification
- Medication Management
- Healthcare Regulations
- Patient education
- Clinical Support
- Insurance terminology
- Medical record management
- Problem resolution
- Critical thinking
- Attention to Detail
- Communication skills
- Proficient computer skills
- Proficient computer skills
- Customer data analytics
- Flexible and adaptive
- Written and verbal communication skills
Accomplishments
Valedictorian, Worthing E Evans High School
Certification
Microsoft training
Timeline
Centralized Patient Scccess Service Rep
UT Southwestern Medical Center
01.2024 - Current
Registration
John Peter Smith Hospital
01.2021 - 01.2024
Bachelor of Science - Psychology
Walden University