Annamaria Benvenuto
BSH Home Appliances Corporation
Edmonds,WA
10
years of professional experience
Detail-oriented supervisor known for organizational skills and attention to detail. Experienced in coordinating service operations and implementing process improvements. Committed to fostering a culture of compliance and efficiency to drive operational success.
Work History
Field Service Scheduling Supervisor
7 Years 9 Months- Manage technician scheduling and route coordination, including two-tech and escalated requests, part orders, and blocking routes for vacations, training, and meetings.
- Coordinate extended service plan scheduling, service inquiries, and billing.
- Support new technician onboarding by coordinating multi-step setup across various systems and tracking completion.
- Identify FSA training needs, develop training materials, and deliver training to address knowledge and performance gaps.
- Conduct ASP and factory technician service audits to ensure accuracy, compliance, and proper documentation.
- Manage multiple open service order workflows.
Call Center Supervisor
1 Year 1 Month- Managed medical call center operations, scheduling, and provider coordination.
- Managed resolution of escalated customer issues.
- Implemented strategic process improvements to enhance service levels while ensuring compliance with PHI regulations.
Customer Service Supervisor
11 Months- Oversaw nationwide health assessment scheduling team.
- Coordinated provider schedules, routing and travel plans.
Education
MBA - Business Management
Skills
Onboarding training
Project coordination
Process improvement
Meeting facilitation
Organizational skills
Attention to detail
Scheduling optimization
Timeline
Field Service Scheduling Supervisor
BSH Home Appliances Corporation
11.2018 - CurrentRead More
Call Center Supervisor
St Jude Heritage MG (Providence St Joseph)
07.2017 - 08.2018Read More
Customer Service Supervisor
MedXm (Quest Diagnostics)
08.2016 - 07.2017Read More
University of Phoenix
MBA from Business Management
Read More