Jessica Caballero
Orem,UT
Summary
To obtain a job in a place of advancement. Where I can be dedicated, determined and able to use all my skills and abilities accordingly. A place where I can rise within the company. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Field Service Scheduling Supervisor
SunRun Installation Services
09.2020 - Current
- Worked with manager and supervisor to plan and coordinate production schedules
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap
- Created detailed calendars for staff members to support deadline management and milestone achievement
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Kept high average of performance evaluations
Customer Service Rep
Snap Finance
10.2019 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Payment Processor
Comcast
09.2018 - 10.2019
- Followed up overdue payments and payment plans from clients .
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Generated and distributed monthly customer statements.
Leasing Agent
Ars Apartment Rental
11.2017 - 08.2018
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Leasing Agent
United Realty
09.2016 - 11.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
Education
Early Childhood Education -
Lindsey Hopkins Technical College
Miami, FL2015
High School Diploma -
American Worldwide Academy
2013
Skills
- Organized
- Administrative skills
- Excellent spelling
- Computer skills
- Confidentiality
- Knowledge of
- MS Office
- Compassionate
- Good customer service skills
- Group leader
- Independent and self-starter
- Phone etiquette
- Bilingual - Spanish
- Etc
Timeline
Field Service Scheduling Supervisor
SunRun Installation Services
09.2020 - Current
Customer Service Rep
Snap Finance
10.2019 - 03.2020
Payment Processor
Comcast
09.2018 - 10.2019
Leasing Agent
Ars Apartment Rental
11.2017 - 08.2018
Leasing Agent
United Realty
09.2016 - 11.2017
Early Childhood Education -
Lindsey Hopkins Technical College
High School Diploma -
American Worldwide Academy
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