Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Caballero

Orem,UT

Summary

To obtain a job in a place of advancement. Where I can be dedicated, determined and able to use all my skills and abilities accordingly. A place where I can rise within the company. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Field Service Scheduling Supervisor

SunRun Installation Services
09.2020 - Current
  • Worked with manager and supervisor to plan and coordinate production schedules
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
  • Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap
  • Created detailed calendars for staff members to support deadline management and milestone achievement
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Kept high average of performance evaluations

Customer Service Rep

Snap Finance
10.2019 - 03.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Payment Processor

Comcast
09.2018 - 10.2019
  • Followed up overdue payments and payment plans from clients .
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Generated and distributed monthly customer statements.

Leasing Agent

Ars Apartment Rental
11.2017 - 08.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Leasing Agent

United Realty
09.2016 - 11.2017
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.

Education

Early Childhood Education -

Lindsey Hopkins Technical College
Miami, FL
2015

High School Diploma -

American Worldwide Academy
2013

Skills

  • Organized
  • Administrative skills
  • Excellent spelling
  • Computer skills
  • Confidentiality
  • Knowledge of
  • MS Office
  • Compassionate
  • Good customer service skills
  • Group leader
  • Independent and self-starter
  • Phone etiquette
  • Bilingual - Spanish
  • Etc

Timeline

Field Service Scheduling Supervisor

SunRun Installation Services
09.2020 - Current

Customer Service Rep

Snap Finance
10.2019 - 03.2020

Payment Processor

Comcast
09.2018 - 10.2019

Leasing Agent

Ars Apartment Rental
11.2017 - 08.2018

Leasing Agent

United Realty
09.2016 - 11.2017

Early Childhood Education -

Lindsey Hopkins Technical College

High School Diploma -

American Worldwide Academy

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Jessica Caballero