AnnaMaria Romano
Converse,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Center For Autism And Related Disorders, Inc
09.2023 - Current
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
First Lieutenant
Army Reserve
03.2021 - Current
- Assisted in organizing and monitoring operations for 100-500 individuals
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Behavior Technician
Center For Autism And Related Disorders, Inc
07.2022 - 09.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Food Service Worker
METZ Culinary
02.2019 - 05.2021
- Made food according to standard recipes with requested changes for customer satisfaction
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Hostess
Mangia Mangia
03.2015 - 08.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Waitress
Mangia Mangia
03.2015 - 08.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Arts - Social Work and Military Science
Niagara University
Niagara Falls, NYSkills
- Conflict Resolution
- Dependable and Responsible
- Problem-Solving
- Teamwork and Collaboration
- Leadership
- Written Communication
- Cultural Awareness
- Organization and Time Management
- Self-Motivated
Volunteer Experience
- Created Thanksgiving Baskets for those in need
- Worked as a Cashier at Buffalo Bills Games in order to raise money for ROTC program
- Volunteered at a food pantry, organized and dispersed food for those in need
- Volunteered at Niagara Falls Community Kitchen and prepared food for those less fortunate
- Planted tress at a local state park
- Helped freshman students move into the dorms
Certification
- Unit Movement Officer Training
- Red Cross CPR Certified
- Combat Life Saver Certified
Languages
Italian
Limited Working
Timeline
Operations Manager
Center For Autism And Related Disorders, Inc
09.2023 - Current
Behavior Technician
Center For Autism And Related Disorders, Inc
07.2022 - 09.2023
First Lieutenant
Army Reserve
03.2021 - Current
Food Service Worker
METZ Culinary
02.2019 - 05.2021
Hostess
Mangia Mangia
03.2015 - 08.2020
Waitress
Mangia Mangia
03.2015 - 08.2020
Bachelor of Arts - Social Work and Military Science
Niagara University