Kristine Goryoka
Orchard Lake,MI
Summary
Adept Operations Manager with a proven track record at Powerhouse Gym, enhancing employee performance and customer satisfaction through effective conflict resolution and superb time management. Spearheaded initiatives that fostered a positive work environment, leading to higher retention rates. Skilled in multi-unit operations management and staff development, consistently achieving and surpassing company goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Powerhouse Gym
02.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Server
The Village Grill of Commerce
05.2016 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Walled Lake Northern
Commerce, MI05-2016
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Continuous improvements
- Superb time management skills
- Multi-unit operations management
- Staff training/development
- Staff Training
- Staff hiring
- Scheduling
- Recruitment
- Team building
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
Accomplishments
- Started at Powerhouse Gym's front desk and promoted to Operations manager after 4 years with the company.
- Collaborated with team of 4 in the development of Grand Opening of Northville location.
- Supervised team of 30 staff members.
Languages
English
Timeline
Operations Manager
Powerhouse Gym
02.2020 - Current
Server
The Village Grill of Commerce
05.2016 - 02.2020
High School Diploma -
Walled Lake Northern
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