Hi, I’m
Casey Schooley
Operations Manager
Montpelier,VA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Work History
Ripple FiberKitty Hawk, NC
Operations manager
12.2023 - Current
Job overview
- Managing a team of installers, contractors, OSP, and maintenance technicians.
- Responsible for QA/QC of construction, installation, and OSP.
- Overseeing maintenance issues and repairs.
- Daily use of prints, maps, blueprints, and schematics.
- Underground construction.
- Developed standard operating procedures for consistent operational performance across teams.
- Trained and mentored staff on best practices in operations management and safety protocols.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Led initiatives to enhance customer satisfaction through improved service delivery processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, and human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prince TelecomDes Moines
Supervisor OSP, ISP and R&M
02.2021 - 12.2023
Job overview
- Supervisor of approximately 60 people with varying roles and abilities.
- Responsible for keeping teams on task with daily and weekly goals.
- Training and QA/QC of installation, construction, OSP, and R&M crews.
- Completed safety audits daily with all crews and technicians.
- Ensured warehouse stocks remained at or above par levels and assisted with the distribution of tools and equipment to the crews.
- OSP and data center maintenance and repair
- Fusion and mechanical splicing
- Supervised daily operations and ensured adherence to company policies.
- Coordinated team schedules and assigned tasks for optimal workflow.
- Monitored inventory levels and coordinated restocking efforts.
- Implemented process improvements to enhance operational efficiency.
- Facilitated communication between teams to promote collaboration and support.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Implemented quality control measures, significantly reducing error rates.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Single/Dual Mode ribbon splicing
- Pill box install and repair, Invisilight repair
- MST repair and install
- Blown and pulled fiber
- OTDR use, along with various tools used to trace, repair and install Fiber, cases
- Underground and aerial construction
GoNetSpeed High speed internetBuffalo
Lead
12.2018 - 02.2021
Job overview
- Routing of fiber inside of home or business
- Ariel drops 150' to 1000', line work
- Outside work of installing nids on jobsite
- Ladder use daily and midspan experience
- Fiber optic splicing experience
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
West Herr Auto Group
Technician
01.2017 - 01.2019
Job overview
- PDI's
- Brake service and repair
- Chrysler certifications
- Warranty
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance services including oil changes and tire rotations.
- Collaborated with team members to troubleshoot complex automotive problems.
- Maintained cleanliness and organization of the workshop environment and tools.
- Documented service records accurately for customer reference and warranty claims.
- Ensured compliance with industry standards and regulations during repairs.
- Replaced defective components or parts as needed.
- Communicated effectively with customers regarding service recommendations and updates.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Doug Gross ConstructionCorning , New York
Heavy Equipment Operator
01.2015 - 01.2017
Job overview
- Heavy Equipment Operator
- Construction foreman
- Training and mentoring
- Worked on private and State contracts and plowed snow in the winter
- Equipment safety inspection
- Maintenance and troubleshooting of equipment
DISH Network LLCRochester
Satellite Technician
01.2013 - 01.2015
Job overview
- Demonstration of equipment to the customer and servicing or repairing of cables and equipment.
- Mentoring and training technicians
- Installed satellite systems and equipment at residential and commercial sites
- Diagnosed technical issues using specialized tools and software for troubleshooting.
- Collaborated with customers to explain service options and installation processes.
- Maintained accurate records of installations, repairs, and customer interactions.
- Coordinated with dispatch to optimize service routes and reduce delays.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Gained customer approval of installation specifics, including dish location, before beginning work.
- Explained various packages available from providers to help customers choose the right package for their needs.
- Educated customers on proper operation and maintenance of their satellite systems.
- Updated system software and firmware when required to ensure compatibility with new services or features.
- Installed satellite dishes and receivers, ensuring proper alignment with the signal source.
- Calibrated equipment according to manufacturer's specifications
- Maintained inventory of necessary tools and parts for installation and repair of satellite systems.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Conducted site surveys to determine best locations for installation of satellite dishes.
- Dug trenches through gravel, rocks and tree roots to lay cable.
- Configured digital boxes, receivers, and other components as part of the installation process.
- Monitored signals using specialized meters to identify any problems that may exist in the reception or transmission of signals.
- Repaired cables, connectors, amplifiers, splitters, switches, converters, antennas and other related hardware components as needed.
- Troubleshot and repaired satellite systems to resolve technical issues.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
Sikorsky Aircraft Corporation
Mechanical Lead
06.2000 - 12.2012
Job overview
- Assembly and disassembly of government aircraft
- Modified aircraft to meet customer needs
- Final assembly of aircraft and assisted government inspectors before the aircraft was sent to the flight line.
- Customized parts to fit, riveted, precision drilling, soldering, installed hi-locks and numerous fasteners
- Assisted the manager and supervisor in daily tasks of getting paper work and jobs assigned to the right people for the job
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
Overview
26
years of professional experience
1995
years of post-secondary education
Education
Corning Painted Post East High SchoolCorning , NY
Skills
- Project management
- Fiber optic splicing
- Quality assurance
- Safety auditing
- Inventory management
- Customer relationship management
- Vendor negotiation
- Process improvement
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Coaching and mentoring
- Cross-departmental collaboration
- Decision-making
- Health and safety compliance
- Contract review and recommendations
- Warehouse operations
- Building and facility management
- Negotiation
- Procurement management
- Maintaining compliance
- Quality assurance controls
- Incidents management
- Employee relations and conflict resolution
- Staff retention
- Inventory control
- Business and operations management
- Stakeholder relations
- Risk management
- Problem-solving
- Quality assurance and control
- Customer retention
- Delegation
- Operations monitoring
- Crisis management
- Labor relations
- Client relationships
- Employee motivation
- Goal setting
- Strategic planning
- Workflow optimization
- Production
- Technology
- Client relations
- Microsoft office suite expert
- Customer relationship management (CRM)
- Budgeting and cost control
- Logistics oversight
- High-pressure environments
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations manager
Ripple Fiber
12.2023 - Current
Supervisor OSP, ISP and R&M
Prince Telecom
02.2021 - 12.2023
Lead
GoNetSpeed High speed internet
12.2018 - 02.2021
Technician
West Herr Auto Group
01.2017 - 01.2019
Heavy Equipment Operator
Doug Gross Construction
01.2015 - 01.2017
Satellite Technician
DISH Network LLC
01.2013 - 01.2015
Mechanical Lead
Sikorsky Aircraft Corporation
06.2000 - 12.2012
Corning Painted Post East High School
06.1994