Anna Maria Vasquez
Tampa
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tax Collector for Hillsborough County
01.2021 - Current
- Provided exceptional customer service when assisting citizens with Driver License, Motor vehicle , marriage licenses, property records, and other vital information requests.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Handled personnel matters such as recruitment, hiring, performance evaluations, payroll processing to ensure adequate staffing levels within the clerk''s office
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Transcare Behavior Technician
Crisis Center Of Tampa Bay
04.2021 - 12.2021
- Provided positive reinforcement strategies to encourage desired behaviors in clients
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors
- Assisted in behavior data collection and behavior log maintenance
- Supervised structured activities to provide safe environment for patients under direct care
- Encouraged positive coping strategies among individuals experiencing emotional distress
- Kept patient files confidential and secure from unauthorized access to maintain privacy
- Developed and implemented behavior intervention plans tailored to individual clients' needs
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Adoption Coordinator
Humane Society of Tampa Bay
03.2018 - 09.2019
- Implemented post-adoption support services to assist families in adjusting to their new lives together, resulting in increased long-term success rates for placements.
- Provided emotional support to parents throughout the adoption process, addressing their concerns and assisting them in making informed decisions.
- Reduced wait times for prospective adoptive parents by actively seeking out new opportunities to expand the organization''s outreach efforts.
- Ensured the safety of both animals and visitors by adhering to established shelter protocols during interactions between dogs and potential adopters.
- Enhanced staff efficiency by implementing a centralized database for client information, resulting in easier access to vital records and improved case management capabilities.
- Managed adoption paperwork and records, ensuring accuracy and timely processing of applications.
Education
Associate of Applied Science - Mass Communication and Journalism
University South Florida
Tampa, FLAssociate of Arts -
Hillsborough Community College
Tampa, FL05-2023
High School Diploma -
Alonso High school
05.2019
Skills
- Ethical Conduct
- Proficient in Tax Software
- Data Organization
- Comprehensive Documentation
- Collaborative Teamwork
- Customer service
- Analytical Problem-Solving
- Fluent in Two Languages
- Bilingual Document Translation
- Financial Transaction Processing
- Document management
- Accident-Free Driving Record
- Valid Driver's license
- Title Processing Expertise
- Comprehensive Vehicle Registration Knowledge
Accomplishments
- Excellent communication skills and active listening skills.
- Ability to understand and accurately record patient issues and specifications.
- Professional speaking abilities, confidence, public speaking, and excellent negotiation and presentation skills.
- Patient and determined, able to successfully troubleshoot client issues.
Marriage Status
Single
Personality
- Compassionate, able to comfort and empathize with patients.
- Emotionally stable and can handle the stress involved in the Medical field.
- Patient towards anyone who requires medical attention.
Personal Information
Gender: Female
Address : 8568 Briar Grove Circle 33615
Timeline
Transcare Behavior Technician
Crisis Center Of Tampa Bay
04.2021 - 12.2021
Customer Service Representative
Tax Collector for Hillsborough County
01.2021 - Current
Adoption Coordinator
Humane Society of Tampa Bay
03.2018 - 09.2019
High School Diploma -
Alonso High school
Associate of Applied Science - Mass Communication and Journalism
University South Florida
Associate of Arts -
Hillsborough Community College
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