Annamarie Cosio
Portland,OR
Summary
Experienced leader with strong background in guiding teams and a dynamic Operations Manager with a proven track record at TIGHT TACOS, with a passion enhancing customer satisfaction, team building and team performance. Excelled in operations management and problem-solving, reducing staff turnover and boosting efficiency. Skilled in fostering team leadership and implementing innovative strategies for business success.
Overview
16
16
years of professional experience
Work History
Operations Manager
TIGHT TACOS
01.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed and implemented training manuals for both FOH and BOH.
Coffee Shop Manager
PEAKS COFFEE
04.2017 - 12.2020
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
- Increased employee retention through effective training programs and team-building initiatives.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Administered payroll and maintained employee records.
- Recruited, hired and trained baristas to handle workload with quality service.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Retail Manager
IMiNUSD
04.2009 - 12.2014
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Photography
San Francisco State University
San Francisco, CA06.
Skills
Operations Management
Timeline
Operations Manager
TIGHT TACOS
01.2020 - Current
Coffee Shop Manager
PEAKS COFFEE
04.2017 - 12.2020
Retail Manager
IMiNUSD
04.2009 - 12.2014
Bachelor of Arts - Photography
San Francisco State University
Similar Profiles
Ricky Whigham IIRicky Whigham II
Insulation Installer at Air-Tight Weatherization LLCInsulation Installer at Air-Tight Weatherization LLC
Emad SolimanEmad Soliman
Operations Manager at Grip Tight Tools. Prestige Stone and GraniteOperations Manager at Grip Tight Tools. Prestige Stone and Granite
Eric DavenportEric Davenport
Lawncare and Landscaping at Tight Stripes LawncareLawncare and Landscaping at Tight Stripes Lawncare