ANNAMARIE OLVERA

Knightdale,USA

Summary

Bilingual front desk receptionist with experience in customer service, appointment scheduling, payment processing, records management, and daily office support. Skilled at creating a welcoming front office experience while staying organized, professional, and attentive to confidential information.

Overview

Certification

years of professional experience

Work History

Front Desk Receptionist / Cashier

Wake Technical Community College

Raleigh, NC

11.2024 - Current

Greet clients and visitors professionally, answer questions, and direct individuals to the appropriate department or service area.
Schedule client appointments, manage daily calendars, and coordinate updates to support efficient front desk workflow.
Process payments accurately, handle cash and card transactions, and maintain organized transaction records.
Register students and clients in internal software systems while ensuring accurate data entry and record maintenance.
Communicate with staff and departments regarding scheduling changes, service needs, inventory availability, and daily priorities.
Monitor inventory levels, prepare supply requests, and help maintain a clean, organized, and well-stocked front office area.
Protect confidential information and follow organizational procedures when updating client, student, and payment records.

Private Nurse

GT Independence

Angier, NC

07.2019 - 10.2024

Maintained clear communication with patients, families, and healthcare providers to coordinate appointments, services, and follow-up needs.
Managed patient-related documentation, visit notes, and updates with accuracy, confidentiality, and attention to detail.
Coordinated care resources, specialist appointments, therapy services, and follow-up communication to support patient needs.
Provided patient-focused support with professionalism, patience, and sensitivity in a home healthcare environment.
Explained care instructions and service updates clearly to patients and family members to support understanding and continuity of care.
Balanced multiple responsibilities while staying organized, dependable, and responsive to changing daily needs.

Server

Woodland Terrace Senior Living

Cary, NC

07.2015 - 10.2020

Delivered friendly, attentive service to residents, families, and guests while maintaining a professional and welcoming environment.
Responded to customer requests, resolved concerns professionally, and supported a positive guest experience.
Used POS systems to enter orders, process billing, handle payments, and complete adjustments accurately.
Managed multiple customer needs during busy periods while maintaining accuracy, professionalism, and composure.
Kept shared service areas clean, organized, and prepared for daily operations in accordance with safety standards.

Education

High School Diploma -

Northwood High School

Pittsboro, NC

06-2015

Skills

Front Desk Reception
Appointment Scheduling
Customer Greeting & Check-In
Phone & Email Communication
Payment Processing
Cash Handling
Data Entry & Records Management

Calendar Coordination
Inventory & Supply Support
Confidential Documentation
Problem-Solving
Bilingual: English & Spanish
CPR/AED Certified