Detail-oriented professional with experience in customer service and office management. Proven ability to enhance team dynamics and ensure operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
New Image MD
Chapel Hill, NC
04.2026 - Current
Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Coordinated communication between departments to streamline patient flow and enhance service delivery.
Maintained accurate records of appointments and patient information using electronic health record systems.
Customer Service Sales Associate
CVS Pharmacy
Chapel Hill, North Carolina
02.2026 - Current
Operated cash register and processed transactions accurately.
Assisted customers with product selection and inquiries.
Maintained store cleanliness and organized merchandise displays.
Human Resources Coordinator
Standards Based Solutions
Chapel Hill, North Carolina
10.2025 - 01.2026
Coordinated recruitment processes to source and interview potential candidates.
Managed employee onboarding and orientation sessions for new hires.
Assisted in developing training programs to enhance employee skills.
Administrative Assistant
UNC Health Care System
Chapel Hill, North Carolina
02.2024 - 10.2025
Organized daily schedules and appointments for senior management staff.
Scheduling patients with providers for eye exams
Verified Insurance claims
copay collection
Assisted in maintaining patient records using electronic health record systems.
Behavioral Health Technician
Duke Regional Hospital
Durham, NC
01.2023 - 01.2024
Documented observations, interventions and concerns in patient charts and electronic systems.
Monitored patient behavior and reported changes to healthcare team.
Assisted in daily living activities for patients with mental health issues.
Documented behavioral incidents to keep accurate records.
Health Care Technician
Murdoch Development Center
Butner, NC
08.2014 - 12.2022
Prepared visual aids, equipment and classroom displays to foster learning.
Assisted in development screenings to measure students' motor, language and emotional skills.
Crisis-intervention including de-escalation of aggressive individuals.
Maintained cleanliness and organization in patient care areas.
Monitored vital signs and reported changes to healthcare professionals.
Education
Associate of Arts - Fashion Marketing And Management
Art Institute of Raleigh-Durham
Durham, NC
12-2012
Skills
Microsoft Office
Billing Adjustments and Refunds
Product Storytelling
Spreadsheets/Reports
Front Desk Reception
Office Management
Database Administraton
Education
other
Timeline
Front Desk Receptionist
New Image MD
04.2026 - Current
Customer Service Sales Associate
CVS Pharmacy
02.2026 - Current
Human Resources Coordinator
Standards Based Solutions
10.2025 - 01.2026
Administrative Assistant
UNC Health Care System
02.2024 - 10.2025
Behavioral Health Technician
Duke Regional Hospital
01.2023 - 01.2024
Health Care Technician
Murdoch Development Center
08.2014 - 12.2022
Associate of Arts - Fashion Marketing And Management