Anna Marie White
Summary
Motivated and driven 24-year-old with a strong desire to learn and grow through new experiences. Possessing an adaptable mindset, able to quickly grasp new concepts and maintain composure in high-pressure situations. Praised by colleagues for keen attention to detail, strong interpersonal skills, and unwavering honesty. Solid understanding of inventory management principles, proficient in using inventory tracking software and handling stock organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lees Summit Animal Hospital
03.2024 - Current
- Consistently used software's such as Avimark to keep track of client accounts, appointments, treatments, and products.
- Logged all inventory items available to my department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted clients in scheduling pet appointments.
- Streamlined workflow by implementing efficient time management strategies during high-traffic periods.
- Excelled in scheduling processes, allowing for more efficient time management during busy periods.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Dog Bather
PetSmart
11.2023 - 02.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Provided timely customer service to clients, addressing inquiries in-person, via email, or phone communication.
Assistant Insurance Adjuster
Self
05.2022 - 04.2023
- Mapped out appointments, called insureds, and scheduled claims efficiently.
- Used software's to create estimates and sketches in Xactimate.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
Customer Service Representative
BluePearl Veterinary Partners
01.2022 - 01.2023
- Effectively used software's such as cornerstone for scheduling and billing.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Negotiated solutions with dissatisfied customers.
- Streamlined communication within the veterinary team by providing clear, concise updates on patient status and progress.
- Maintained accurate patient records, diligently documenting treatment plans and medical histories for future reference.
- Increased client comfort by providing compassionate care and support during emergency situations.
- Maintained cleanliness and disinfected exam rooms.
- Strengthened relationships with clients through compassionate communication about their pets conditions upon arrival and throughout their stay at the clinic.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Upholstery and Carpet Cleaning Specialist
Cliffs Carpet Cleaning
01.2020 - 01.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
- Exceeded client expectations with customized cleaning solutions tailored to individual needs and preferences.
- Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
High School Diploma -
Fort Osage High School
Independence, MO05.2018
Skills
- Customer service
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Team development
- Inventory restock and supply
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Characterabilities
- Quick study
- Attention to detail
- Communication skills
- Honesty
- Inventory tracking
- Bookkeeping
Certification
Texas DHS Licensed
Florida Licensed Adjuster
References
Robert Frank- adjuster (816)456-3100
Liz Leschber- Artisan Design Homes of KC (816)516-6883
Carol Price- Client (913)269-7899
Timeline
Customer Service Representative
Lees Summit Animal Hospital
03.2024 - Current
Dog Bather
PetSmart
11.2023 - 02.2024
Assistant Insurance Adjuster
Self
05.2022 - 04.2023
Customer Service Representative
BluePearl Veterinary Partners
01.2022 - 01.2023
Upholstery and Carpet Cleaning Specialist
Cliffs Carpet Cleaning
01.2020 - 01.2022
Texas DHS Licensed
Florida Licensed Adjuster
High School Diploma -
Fort Osage High School
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