Overview
Work History
Education
Skills
Timeline
Generic

Anna R. Long

Brevard,NC

Overview

4
4
years of professional experience

Work History

Assistant Customer Service Manager

Foodlion
10.2020 - 12.2022
  • Cash Handling : Skilled in managing cash registers, processing payments, bank deposits, and ensuring accurate cash transactions.
  • Complaint Resolution : Ability to handle customer complaints, resolving issues quickly and professionally to ensure customer satisfaction.
  • Product Knowledge : In-depth knowledge of store products, promotions, and services to assist both customers and staff.
  • Communication : Clear, concise, and professional communication with customers and staff.
  • Leading: Conducted training and provided friendly service to customers.

Waitress

Hawg Wild BBQ
12.2022 - 07.2024
  • Problem Solving : Ability to handle customer complaints and resolve issues.
  • Customer Service : Ability to create a positive customer experience. Clear and effective communication with customers, kitchen staff, and fellow waitstaff.
  • Multitasking : Ability to handle multiple tables and orders at the same time.
  • POS (Point of Sale) Systems : Proficient in using POS systems to input orders, process payments, and issue receipts.
  • Patience : Maintaining composure during busy or challenging situations.

Shift Lead Waitress

Cedar Mountain Cafe
07.2024 - 12.2024
  • Time Management : Efficiently managing multiple tasks and orders in a fast-paced environment.
  • Opener : Completed store opening and closing.
  • Teamwork : Ability to work with a team of kitchen staff and servers. Trained new employees and delegated daily tasks.
  • Cleanliness: Maintained a clean and organized work environment.
  • Cash Handling: Oversaw cash handling.
  • Conflict Resolution : Skilled in de-escalating situations with customers or staff in a positive and professional manner.

Education

Bachelor of Health Science -

Brevard College
Brevard, NC
05-2024

-

Asheville Buncombe Technical Community College
Asheville, NC

Skills

    Boys & Girls Club (200 hours)

  • Provided guidance and support to youth
  • Assisted club members with their schoolwork
  • Lead sports activities and art events for club members
  • Helped organize and host events like holiday parties, arts and crafts days, or sports days

    SAFE's Attic - (50 hours)

  • Volunteered at a resale store to support SAFE's mission to eliminate domestic violence and sexual abuse

    • Teens Advocating for Future Youth (TAFFY)- (200 hours)

  • Spoke at the Board of Education and proposed for the revisions of the e-cigarette suspension policy “C-Stop” in Transylvania County
  • Organized the leadership program OWN IT “The power of youth”

Timeline

Shift Lead Waitress

Cedar Mountain Cafe
07.2024 - 12.2024

Waitress

Hawg Wild BBQ
12.2022 - 07.2024

Assistant Customer Service Manager

Foodlion
10.2020 - 12.2022

Bachelor of Health Science -

Brevard College

-

Asheville Buncombe Technical Community College

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Anna R. Long