Annaree Doucette
Orlando,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Appointment Setter /Customer Service Representative
Flawless Finish Pavers
03.2019 - Current
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
Vacation Specialist
Bluegreen Vacation Club
01.2016 - 03.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Sales Representative
Hilton Grand Vacations
05.2012 - 10.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Associate of Arts - Business Management
Seminole State College of Florida
Sanford, FL03.2021
High School Diploma -
St Thomas Aquinas High School
Fort Lauderdale, FL06.1999
Skills
- Professional Telephone Demeanor
- Service Standard Compliance
- Money Handling Abilities
Timeline
Appointment Setter /Customer Service Representative
Flawless Finish Pavers
03.2019 - Current
Vacation Specialist
Bluegreen Vacation Club
01.2016 - 03.2019
Sales Representative
Hilton Grand Vacations
05.2012 - 10.2016
Associate of Arts - Business Management
Seminole State College of Florida
High School Diploma -
St Thomas Aquinas High School
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