Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anndria Gonzales

Southfield,MI

Summary

Empathetic Caregiver with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support. Aspiring Nursing Student seeking hands on experience with Beaumont Health Systems.

Overview

3
years of professional experience

Work History

Comfort Keepers Home Care
Farmington Hills, MI

Caregiver
06.2022 - Current

Job overview

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

The Cheesecake Factory
Novi, MI

Bartender/Server
01.2020 - 02.2022

Job overview

  • Create welcoming environment for guests providing memorable dining experiences.
  • Established positive and professional relationships with both guests and co-workers.
  • Establishing rapport with regular guests, anticipating their orders and needs, catering to all requests, and resolving any issues quickly & professionally.
  • Guiding guest selections through vast menus based on tastes and preferences
  • Excelling in time management & keeping composure in large, fast-paced environment.
  • Trained 10+ New Servers on corporate services standards, drink preparations, food standards, & cash handling procedures.

Brewhouse

Bartender/Server
02.2019 - 02.2020

Job overview

  • Facilitated in communications between waitstaff & kitchen staff to aid in guest needs & satisfaction.
  • Managed 25 bar guests & all service well needs without delay.
  • Displayed excellent customer service and cash handling skills
  • Maintained ability to up-sell any menu item, increasing daily sales and customer satisfaction.
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors

Education

Wayne County Community College District
Detroit, MI

GED
05.2017

University Overview

  • GED Financial Award Scholarship Recipient based on Academic Skill

Skills

  • Coachable/Adaptable
  • Time Management & Organization
  • Mobility Assistance
  • Self-starter
  • Order Accuracy and Delivery
  • Patient Rapport
  • Conflict and Complaint Resolution
  • Relationship Building
  • Customer Service and Rapport
  • Dependable and Responsible
  • Client Records Management
  • Problem Identification
  • Respectful and Compassionate
  • Incident Reporting
  • ADLs Assistance
  • Companionship and Emotional Support
  • Social Perceptiveness
  • Patient Ambulation
  • Multitasking and Organization
  • COVID-19 Safety Policies
  • Strong Ethics
  • Vitals Monitoring and Documentation
  • Continuous Development
  • Skills Development

Timeline

Caregiver

Comfort Keepers Home Care
06.2022 - Current

Bartender/Server

The Cheesecake Factory
01.2020 - 02.2022

Bartender/Server

Brewhouse
02.2019 - 02.2020

Wayne County Community College District

GED

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Anndria Gonzales