Successfully managed over 3,000 cases and four out of six of the companies main clientele by employing effective communication, problem-solving, and critical thinking skills to ensure timely and accurate resolutions
Consistently applied meticulous attention to detail to accurately review personal work and that of team members, enhancing overall productivity and accuracy
Accurately entered and closed over 20,000 cases in Winserve, maintaining high standards of data quality and efficiency
Proficient in utilizing Excel spreadsheets, Adobe Acrobat, and Outlook to streamline processes and enhance efficiency
Assisted with onboarding and training of new employees, fostering a supportive and informed work environment
Implemented new organizational systems within the office, resulting in hours of time saved and cost savings for the company
It's Your Serve
Chicago, IL
Legal Administrative Assistant
08.2022 - 07.2023
Job overview
Produced and developed a variety of legal documents for clients, ensuring compliance with relevant regulations and standards
Quickly adapted to new legal concepts and ideas related to process serving, demonstrating a strong ability to learn and implement new information
Efficiently filed, scanned, mailed, and copied thousands of professional documents, contributing to streamlined office operations.
Grand Valley State University
Allendale, MI
Office Secretary
08.2020 - 05.2022
Job overview
Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally
Designed an electronic file system on Microsoft Access
Collaborated with Grand Valley's lawyers to accomplish responsibilities
Muskegon Public Defender's Office
Muskegon, MI
Legal Intern
09.2021 - 12.2021
Job overview
Collaborated with a diverse group of individuals through effective communication, teamwork, and critical thinking
Researched and recommended solutions to various clients with the assistance of a practicing attorney
Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies
Grand Traverse Bay YMCA
Traverse City, MI
Lead Camp Counselor
06.2017 - 01.2021
Job overview
Developed strong working relationships with campers, parents, other counselors, and bosses through effective and active listening skills
Education
Grand Valley State University
Allendale, MI
Bachelor of Science from Legal Studies And Criminal Justice