Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anne Brown

Oro Valley

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Agent 2

American Red Cross Blood Services
04.2024 - Current
  • Take inbound and outbound calls to set up appointments, cancel, and reschedule.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.

Caregiver

Mountain View Retirement Village Assisted Living
12.2023 - 03.2025
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.

Customer Sales Representative

Sykes Asia
02.2017 - 06.2019
  • Taking Outbound calls to sell a product
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. ,the
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Worked in a call center environment, handling manual and automatically dialed outbound calls.
  • Taking Inbound and Outbound Calls to collect payments
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Managed past due collection calls

Education

BS - Computer Science

Eastern Samar State University

Associate of Applied Science - Health Information Technology

Pima Community College
Tucson, AZ
05-2025

Skills

  • Customer Service
  • Patience
  • Call Documentation
  • Communication Skills
  • Calm and Professional Under Pressure
  • Patient care
  • Multitasking and organization
  • Compassionate care
  • Flexible schedule
  • Documentation
  • Mobility assistance

Certification

  • Arizona Caregiver Certified
  • Food Handler
  • CPR and First Aid

Timeline

Service Agent 2

American Red Cross Blood Services
04.2024 - Current

Caregiver

Mountain View Retirement Village Assisted Living
12.2023 - 03.2025

Customer Sales Representative

Sykes Asia
02.2017 - 06.2019

BS - Computer Science

Eastern Samar State University

Associate of Applied Science - Health Information Technology

Pima Community College

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Anne Brown