- Crafting and DIY Projects
- Graphic Design
- Enjoy participating in Basketball for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Web Development and Design
- I like looking at the stars and learning about constellations
- Outdoor Recreation
- Experimenting with different creative mediums, like Lego, wood, and 3D Modeling, to expand skills and techniques
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Hiking
- Strategy Games
- Music
Joshua C. Hall
Magna
Summary
Versatile customer service professional with 14 years of experience. Proven skills in customer service, sales, and shipping and receiving. Proficient in call center operations, cash handling, and stocking. Authorized to work in the US for any employer
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
18
18
years of professional experience
Work History
Customer Service Agent 1-2/ Enrollment Counselor
BYU Pathway Worldwide
02.2019 - 09.2024
- In the role of an enrollment counselor for BYU-Pathway Worldwide, my main responsibilities were to help students with applying for (Pathway Connect) a skill building program helping individuals with the skills to apply for BYU and start working on their bachelor's degree
- We call students for counseling appointments
- Text for an appointment and video chat on an appointment
- Helping them with the application process and applying to byu
Shipping and Receiving Member /Pro Services Associate
Lowe's Home Improvement
02.2016 - 02.2019
- Overall shipping and receiving work with an expertise in stalking exotic products, unloading semi truck trailers, and cash sharing at the professional contractor desk
Flow Team Member/Cashier
Target
08.2013 - 02.2016
- Working in the shipping and receiving department as a stocking associate
- The main responsibility is to re-stock the sales floor, and helping the cashier in need of extra business
Cashier/Crew Member
McDonald's
01.2007 - 08.2013
- The overall responsibility for the crew members is to assist the restaurant with anything that helps with placing orders and services this includes, cooking, cashiering, drive through, and assembly the orders
Education
Bachelor of Science - Applied Tech
BYU-Idaho
101 E Viking ST, Rexburg, ID 8346010-2028
High school diploma -
West High School
Salt Lake City, UT06.2004
Skills
- Call center
- Cashiering
- Shipping & receiving
- Sails floor
- Customer service
- Problem resolution
- Empathetic and genuine
Customer Service- (Excellence)
This Award was given to me twice over the 6-8 years I spent working for McDonald's. During a visit from the regional corporate, management and representatives focused on Best practices which included, services, cooking, training, sails, and cleanliness. They prized me for my ability to be personable, kind, accurate, and thorough with my tasks on the register and filling orders.
Interests
Timeline
Customer Service Agent 1-2/ Enrollment Counselor
BYU Pathway Worldwide
02.2019 - 09.2024
Shipping and Receiving Member /Pro Services Associate
Lowe's Home Improvement
02.2016 - 02.2019
Flow Team Member/Cashier
Target
08.2013 - 02.2016
Cashier/Crew Member
McDonald's
01.2007 - 08.2013
Bachelor of Science - Applied Tech
BYU-Idaho
High school diploma -
West High School
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