Anne Camille Watson
Washington
Summary
Program Management Leader experienced in overseeing federally funded programs and developing high-performing teams. Achieved improved operational outcomes and stakeholder satisfaction through implementation of scalable onboarding programs and effective performance metrics. Focused on compliance oversight and quality assurance, driving program success with strategic stakeholder engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager, Program Management
Universal Service Administrative Company
Washington
06.2025 - Current
- Lead and develop a team of 4 direct reports while coaching and mentoring 10+ associates, fostering an inclusive environment focused on employee growth, accountability, and high performance.
- Conduct annual and mid-year performance reviews, establish measurable performance goals, and manage performance improvement plans through structured coaching and recurring progress check-ins.
- Provide program oversight and compliance review support for $150M+ in annual federal telecommunications funding commitments.
- Serve as a program subject matter expert providing procedural guidance to analysts reviewing complex or escalated applications.
- Lead operational initiatives to reduce application backlogs and improve processing timelines through workload coordination, resource planning, and team oversight.
- Conducted multi-level quality assurance reviews of program determinations, ensuring accuracy, consistency, and compliance with program rules.
- Partner with operations leadership to onboard and train a new BPO vendor by developing training materials, procedures, and operational guidance.
- Collaborate with systems integration teams to identify and resolve system defects impacting application processing.
Associate Manager, Program Management
Universal Service Administrative Company
Washington
08.2022 - 06.2025
- Managed 4 direct reports while coaching and mentoring 10+ analysts, supporting employee engagement, career development, and professional growth.
- Conducted annual and mid-year performance reviews, established individual development goals, and managed performance improvement plans through ongoing coaching and feedback.
- Developed team members through targeted coaching and career support, resulting in two employee promotions and multiple performance-based recognition awards.
- Conducted compliance and quality assurance reviews for program applications, ensuring adherence to standards for $150M in annual federal funding commitments.
- Designed and implemented department-wide onboarding training program, developing curriculum, training schedules, testing materials, facilitator assignments, and readiness assessments.
- Streamlined onboarding timelines, enhancing support for individual new hires and vendor training cohorts of 100+ employees.
- Reviewed and enhanced training materials developed by staff to ensure accuracy, consistency, and alignment with program policies.
- Provided procedural guidance to analysts reviewing complex applications and escalated program issues.
Program Analyst / Employee Engagement Lead
Universal Service Administrative Company
Washington
11.2019 - 07.2022
- Conducted eligibility and compliance reviews of telecommunications funding applications to ensure adherence to regulations.
- Trained newly hired analysts by delivering onboarding instruction through presentations, job aids, system demonstrations, and hands-on coaching.
- Served as a trainer for newly hired analysts, delivering onboarding instruction through presentations, job aids, system demonstrations, and hands-on coaching.
- Developed documentation and training resources supporting compliance review processes and operational consistency.
- Coordinated employee engagement initiatives for 65-person department to enhance communication and foster team connections.
- Guided third-party vendors on program rules, quality expectations, and operational procedures to maintain consistency.
Assistant Program Analyst
Universal Service Administrative Company
Washington
11.2018 - 11.2019
- Mentored and trained 7 summer interns on program procedures, stakeholder communication, and applicant support best practices to enhance team capacity and program effectiveness.
- Communicated with internal and external stakeholders to ensure adherence to program processes related to Requests for Proposals (RFPs) and cost allocations.
- Collaborated with cross-functional operational and technical teams to streamline program delivery and implement process improvements.
- Analyzed contracts, invoices, and school enrollment data to process funding change requests averaging $700K, ensuring compliance with 60-day service level agreements.
Resident Concierge / Community Manager
Bozzuto Group
Alexandria
08.2017 - 11.2018
- Managed property services for 175-unit apartment community, fostering strong resident relationships and ensuring operational needs were met effectively.
- Implemented resident feedback initiatives increasing response rates by 75% and using insights to improve service delivery.
- Coordinated weekly community events with local vendors to enhance resident engagement and foster community relationships.
- Expanded social media presence across Facebook, Instagram, and Twitter by 30% to boost community awareness and attract new residents.
- Collaborated with property management teams and local government partners to implement emergency response procedures.
Education
Bachelor of Arts - Sociology
University of Maryland
College ParkSkills
- Program Management
- Regulatory Compliance
- Program Evaluation
- Performance Management
- Process improvement
- Agile & Scrum Methodologies
- Training Program Development
- Associate Onboarding
- Operational Leadership
- Strategic Planning
- Cross-Functional Collaboration
- Stakeholder management
- Change Management
- People Leadership
- Talent coaching
- Workload & Performance Metrics
- System Validation
Certification
- Continuous Improvement Manager (CIM), Six Sigma Global Institute, 93599761
- Scrum Master Certified (SMC), Six Sigma Global Institute, 69227070
Programs Regulatory Expertise
- Federal Communications Commission (FCC) Program Compliance
- Telecommunications Funding Programs
- Federal Program Eligibility Reviews
- Program Integrity & Compliance Oversight
- Federal Regulatory Requirements
Leadership Impact Highlights
- Federal Communications Commission (FCC) Program Compliance
- Telecommunications Funding Programs
- Federal Program Eligibility Reviews
- Program Integrity & Compliance Oversight
- Federal Regulatory Requirements
Timeline
Manager, Program Management
Universal Service Administrative Company
06.2025 - Current
Associate Manager, Program Management
Universal Service Administrative Company
08.2022 - 06.2025
Program Analyst / Employee Engagement Lead
Universal Service Administrative Company
11.2019 - 07.2022
Assistant Program Analyst
Universal Service Administrative Company
11.2018 - 11.2019
Resident Concierge / Community Manager
Bozzuto Group
08.2017 - 11.2018
Bachelor of Arts - Sociology
University of Maryland