Anne Colangelo
Staten Island,NY
Summary
Dedicated and innovative executive and sales and marketing professional with 14 years in the hospitality industry. Versed in hotel operations, development and asset management, including openings and conversions. Experienced in business development, client relationship management and strategic planning.
Overview
24
24
years of professional experience
Work History
Director of Sales and Marketing
Prestige Hospitality/Fairfield Inn & Suites
07.2017 - Current
- Drove revenues to all areas of hotel.
- One man sales and marketing team specializing in Group and Corporate Sales.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Utilized CRM software to track sales progression and communicate project needs.
- Evaluated market data to develop and create business strategies and marketing plans.
- Conducted market research to identify customer needs and preferences.
- Directed management staff in successful use and development of business plans and strategies.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Suggested innovative ideas to increase sales and improve customer experience.
Sales Manager
M&R Hotel Management
04.2010 - 07.2017
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches for three hotels.
- Developed strategies to target local corporate and association meetings, and leisure groups for incremental revenues.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Grace's Distinctive Properties
05.2005 - 04.2010
- Represented a group of hotels in the Caribbean, Mexico and Italy
- Oversee a large territory from Boston, MA to Washington DC.
- Met with travel agents to educate them on our hotels so that they would be able to sell them to their clients.
- Organized FAM trips to bring travel agents to see and experience the hotels that we represented
Owner
Airlanci Travel
10.1999 - 03.2005
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Education
Associate of Arts - Commercial And Advertising Art
Fashion Institute of Technology
New York, NY05.1982
Graphic Design
New York City College of Technology of The City University of New York
Brooklyn, NY05.1980
Skills
- Project Management
- Budget Management
- Hotel Pre-Openings, Openings, Conversions
- Team Leadership
- Business Development
- Sales Management
- Marketing
- Operations Management
- Revenue Management
- Financial Analysis
- Client Relations Management
Affiliations
Bucks Business Network
Staten Island Chamber of Commerce
Staten Island Economical Development Corporation
Skills
Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook)
PMS Systems: Fosse, Opera, Choice Advantage and Sales Force
Timeline
Director of Sales and Marketing
Prestige Hospitality/Fairfield Inn & Suites
07.2017 - Current
Sales Manager
M&R Hotel Management
04.2010 - 07.2017
Sales Manager
Grace's Distinctive Properties
05.2005 - 04.2010
Owner
Airlanci Travel
10.1999 - 03.2005
Associate of Arts - Commercial And Advertising Art
Fashion Institute of Technology
Graphic Design
New York City College of Technology of The City University of New York
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