Anne Creacy
St Louis,MO
Summary
Dynamic Community Ambassador skilled in fostering relationships, coordinating impactful events, and collecting feedback to enhance services. Committed to driving community involvement and brand awareness.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Community Ambassador
Compass GGroup/Omnicom
Clayton, Washington
05.2025 - Current
- Engaged with community members to foster strong relationships and partnerships.
- Coordinated events to promote brand awareness and community involvement.
- Developed outreach strategies to connect with diverse community groups.
- Collected feedback from residents to improve program offerings and services.
Front Office Supervisor
Lemeridien Clayton
Clayton, MO
08.2024 - 04.2025
- Supervised front office staff to ensure exceptional guest service.
- Managed guest check-in and check-out processes efficiently.
Front Office Manager
Doubletree By Hilton
St Louis, Missouri
03.2023 - 07.2024
- Managed daily front office operations and ensured smooth guest experiences.
- Trained and supervised front desk staff on customer service protocols.
Recovery Lead
Ikea
St Louis, Missouri
09.2020 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Reservation Agent
United Airlines
Chicago, Illinois
07.2019 - 12.2019
- Managed customer inquiries regarding flight reservations and changes.
- Assisted passengers with booking, cancellations, and itinerary modifications.
Front Office Manager
Hilton Garden Inn Hotel
Chesterfield, Missouri
08.2018 - 07.2019
- Managed daily front office operations and ensured smooth guest experiences.
- Trained and supervised front desk staff on customer service protocols.
- Coordinated room assignments and handled reservations efficiently.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Implemented hotel policies to maintain compliance and operational standards.
Assistant Front Office Manager
Embassy Suites
St Louis, Missouri
05.2016 - 07.2018
- Assisted in managing front office operations and staff scheduling.
- Coordinated guest check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues with professionalism.
Lead Front Desk Receptionist
Casino Queen
East St Louis, IL
08.2015 - 05.2016
- Managed front desk operations and ensured effective guest check-in processes.
- Coordinated guest reservations and maintained accurate booking records.
- Collaborated with departments to ensure seamless guest experiences throughout the casino.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Front Desk Agent
Magnolia Hotel
St Louis, Missouri
01.2015 - 09.2015
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel booking systems and software.
Housekeeper
Hilton St. Louis Downtown at the Arch
St Louis, Missouri
05.2014 - 12.2014
- Maintained cleanliness in guest rooms, bathrooms, and public areas.
Front Desk Agent
Hotel Christine
Landstuhl, Germany
05.2008 - 06.2013
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel booking systems and software.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Addressed guest inquiries and resolved issues promptly and professionally.
Front Desk Shift Leader
Maritim Hotel Mannheim
Mannheim, Germany
05.2000 - 03.2008
- Supervised front desk operations to ensure smooth guest check-in and check-out processes.
- Trained and mentored new front desk staff on hotel procedures and customer service standards.
- Managed guest inquiries, resolving issues promptly to enhance overall guest satisfaction.
- Coordinated room assignments and reservations using hotel management software efficiently.
- Collaborated with housekeeping to maintain cleanliness and readiness of guest rooms.
Education
High School Diploma -
Englisches Institut Heidelberg
Germany07-1995
Skills
- Community engagement
- Event coordination
- Outreach strategy
- Customer relationship management
- Feedback collection
- Crisis management
Certification
- Masters Certificate in Hospitality Management
Timeline
Community Ambassador
Compass GGroup/Omnicom
05.2025 - Current
Front Office Supervisor
Lemeridien Clayton
08.2024 - 04.2025
Front Office Manager
Doubletree By Hilton
03.2023 - 07.2024
Recovery Lead
Ikea
09.2020 - 12.2022
Reservation Agent
United Airlines
07.2019 - 12.2019
Front Office Manager
Hilton Garden Inn Hotel
08.2018 - 07.2019
Assistant Front Office Manager
Embassy Suites
05.2016 - 07.2018
Lead Front Desk Receptionist
Casino Queen
08.2015 - 05.2016
Front Desk Agent
Magnolia Hotel
01.2015 - 09.2015
Housekeeper
Hilton St. Louis Downtown at the Arch
05.2014 - 12.2014
Front Desk Agent
Hotel Christine
05.2008 - 06.2013
Front Desk Shift Leader
Maritim Hotel Mannheim
05.2000 - 03.2008
High School Diploma -
Englisches Institut Heidelberg