Anne De Galicia
Kapolei,HI
Summary
Dynamic professional with extensive experience in customer service and cash handling at Havaianas. Proven track record in enhancing customer satisfaction and loyalty through effective complaint resolution and team training. Bilingual in Portuguese and beginner in Spanish, skilled in managing high-pressure environments while maintaining accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Key Holder
Havaianas
01.2024 - 03.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Finance Assistant
Combate Detection Company
05.2021 - 11.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
Coffee Shop Attendant
Coffee Shop Torra Torra
11.2018 - 03.2021
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Contributed to an increase in sales by upselling menu items and promoting seasonal specials.
- Participated in ongoing training sessions to improve knowledge of coffee offerings and enhance customer experience.
- Provided exceptional customer service while multitasking beverage preparation and order taking.
Costumer Service/Lead Telemarketer
Atento
11.2014 - 09.2017
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Education
No Degree - Medical Assistant Institute of Kentucky
Francisco Gomes Da Silva Prado
Brazil, IN08-2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Language Portuguese Fluency, and Spanish Beginner
Timeline
Key Holder
Havaianas
01.2024 - 03.2025
Finance Assistant
Combate Detection Company
05.2021 - 11.2021
Coffee Shop Attendant
Coffee Shop Torra Torra
11.2018 - 03.2021
Costumer Service/Lead Telemarketer
Atento
11.2014 - 09.2017
No Degree - Medical Assistant Institute of Kentucky
Francisco Gomes Da Silva Prado
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