Anne Distefano
Truly Yours Thrift Boutique
Blackwood,NJ
17
years of professional experience
Dynamic Floor Supervisor with proven expertise in enhancing customer satisfaction, team leadership, and employee training. Committed to optimizing operations and improving customer experiences through effective communication and detailed task delegation.
Work History
Floor Supervisor
6 Years 2 Months- Supervised daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and mentored staff on customer service best practices and merchandising standards.
- Implemented inventory management practices, optimizing stock levels and reducing shrinkage.
- Coordinated staff schedules, enhancing coverage during peak hours for improved customer experience.
Front Desk Agent
2 Years 11 Months- Implemented efficient booking systems, reducing wait times and enhancing overall guest experience.
- Monitored inventory levels for supplies and amenities, ensuring availability for guest needs.
- Oversaw daily cash handling processes, maintaining accuracy in financial transactions and reporting.
- Developed strategies to improve guest feedback scores through enhanced service delivery initiatives.
Front Desk Agent
6 Years- Managed front desk operations, ensuring seamless check-in and check-out experiences for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and operational protocols to maintain service quality.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Education
High School Diploma
Skills
Customer satisfaction
Team leadership
Customer relations
Team supervision
Task delegation
Retail merchandising
Employee training
Staff scheduling
Email and phone communication
Attention to detail
Positive attitude
Staff supervision
Clear communication
Timeline
Floor Supervisor
Truly Yours Thrift Boutique
01.2020 - 03.2026Read More
Front Desk Agent
Knights Inn Hotel
07.2015 - 06.2018Read More
Front Desk Agent
LaQuinta Inn & Suites
06.2009 - 06.2015Read More
Triton Regional High School
High School Diploma
Read More