Anne Eiden
St. Paul,Minnesota
Summary
Dynamic Team Leader with a proven track record at Dairy Queen Grill & Chill, excelling in complaint resolution and coaching. Adept at fostering high-performance teams in fast-paced call center environments, consistently achieving targets while enhancing customer satisfaction through effective verbal and written communication. Skilled in processing payments efficiently.
Overview
27
27
years of professional experience
Work History
Team Leader
Dairy Queen Grill & Chill
06.2021 - 01.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed incoming payments.
Customer Service Representative
Allied Interstate
06.1995 - 04.1999
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed incoming payments.
Skills
- Coaching
- Mentoring
- Verbal and written communication
- Microsoft Excel
- Prioritization
- Concise time-management
- Creative problem solving
- Database management
- Report automation
- Reporting efficiency and accuracy
Timeline
Team Leader
Dairy Queen Grill & Chill
06.2021 - 01.2022
Customer Service Representative
Allied Interstate
06.1995 - 04.1999
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