Anne Ervin-McCartney
Grass Valley,California
Summary
Dynamic Assistant Store Manager at Goodwill Sacramento Valley and Northern Nevada, skilled in enhancing customer experience and retail operations. Proven track record in mentoring staff and implementing effective loss prevention strategies, resulting in improved customer satisfaction and loyalty. Adept at problem-solving and fostering a positive work culture to drive team success.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Goodwill Sacraments Valley and Northern Nevada
08.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Barryton High School
Barryton, MI12.1987
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
Timeline
Assistant Store Manager
Goodwill Sacraments Valley and Northern Nevada
08.2021 - Current
Barryton High School
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