Anne Eskelund
Neptune Beach,FL
Summary
Dedicated 911 Dispatcher with over 16 years of related experience. Familiar with helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Comfortable with computer software programs, and other office equipment like scanners and printers.
Overview
13
13
years of professional experience
Work History
Emergency Communications Operator
Jacksonville Beach Police Department
02.2020 - Current
- Enhanced emergency response times by efficiently handling incoming calls and dispatching appropriate units.
- Streamlined communication between first responders by maintaining accurate incident logs and providing timely updates.
- Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
- Contributed to overall public safety by accurately determining the priority of incidents and allocating resources accordingly.
- Ensured the Solacom 911 software was restarted weekly on every computer to clear the cache and keep the software working properly.
- Maintained the hot files that were cleared from FCIC/NCIC, scanning them and adding them to the appropriate report via a supplement.
Emergency Communications Operator
Neptune Beach Police Department
02.2011 - 02.2020
- Same as Jacksonville Beach, but also dealt with the public directly through a window in the lobby, taking payments for parking tickets and animal control citations.
- Worked alone in dispatch so had to handle calls and the radio at the same time, honing my multi tasking skills.
- Dispatched after hours water plant employees to emergency call outs.
Education
Firefighter I
First Coast Technical College
Saint Augustine, FLEmergency Medical Technician
First Coast Technical College
Saint Augustine, FLTheology And Pastoral Care
Elim Bible College
Nantwich, Cheshire, England2 'A' Levels - English Literature And Social Biology
Richard Huish 6th Form College
Taunton, Somerset, EnglandHigh School Diploma -
Ladymead Secondary School
Taunton, Somerset, EnglandSkills
- Active Listening
- Crisis Management
- Basic Life Support Understanding
- Computer Skills
- Works Well Under Pressure
- Computer-Aided Dispatching
- Teamwork and Collaboration
- Decision-Making
Timeline
Emergency Communications Operator
Jacksonville Beach Police Department
02.2020 - Current
Emergency Communications Operator
Neptune Beach Police Department
02.2011 - 02.2020
Firefighter I
First Coast Technical College
Emergency Medical Technician
First Coast Technical College
Theology And Pastoral Care
Elim Bible College
2 'A' Levels - English Literature And Social Biology
Richard Huish 6th Form College
High School Diploma -
Ladymead Secondary School
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