Angelic Salazar
Albuquerque
Summary
Professional administrative expert prepared for this role. Adept at managing office functions, scheduling, and maintaining records with precision. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication, organizational, and multitasking skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Communications Operator
Bernalillo County Sheriff's Department
10401 Holly Ave NE, Albuquerque, NM
08.2025 - 02.2026
- Operated multi-line telephone systems to receive emergency calls and assess situations.
- Coordinated with law enforcement and emergency services to relay critical information.
- Maintained accurate logs of incoming calls and dispatched units efficiently.
- Handled high-pressure situations with composure while prioritizing urgent requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Strengthened operational readiness by participating in regular training sessions, updating skills as necessary to meet evolving standards.
Learning Coordinator
UNM Hospital
933 Bradbury Dr SE, Albuquerque, NM 87106
06.2023 - 08.2025
- Involved in the recruitment process- Evaluating all new hires, rehires, internal hires, external vendors, contractors and multiple areas of students and their distinguished area of training.
- Coordinated training sessions for healthcare staff, enhancing skill development and knowledge retention.
- Developed educational materials to support ongoing professional development initiatives within the organization.
- Utilized the Hospital's online learning system "Learning Central" on a daily basis for assigning online training modules, registering trainees into in-person classes and for verifying training history for any returning or moving employee/student.
- Implemented feedback mechanisms to refine training programs, improving overall effectiveness and participant engagement.
- Collaborated with departmental leaders to assess training needs and align educational offerings with organizational goals.
- Kept all training curriculum up to date, and also ensuring that all Assignment Profiles were properly linked to its area(s) and position(s).
- Streamlined the onboarding process for new hires, resulting in faster integration into company culture and reduced turnover rates.
- Responsible for requesting EMR access for individuals that held positions that used this system for their day to day operations.
- Provided troubleshooting assistance with our systems, by diagnosing and resolving problems that occurred, and also implementing solutions to avoid future issues.
- Performed other various administrative duties, such as: Department calendar/scheduling, creation of online class offerings, request Purchase Orders, collaborated with other vendors to order supply for department, renew and/or purchase licenses for staff members, submit multiple "Help Tickets" for individuals that were experiencing issues with their access, and worked closely with IT to get these issues resolved.
Department Secretary
UNM Hospital
2211 Lomas BLVD NE, Albuquerque, NM 87106
03.2015 - 08.2023
- Coordinated departmental communications and scheduled appointments to optimize workflow efficiency.
- Oversee Catering team/area, while providing training to new employees.
- Managed confidential records and maintained documentation integrity for compliance purposes.
- Streamlined office procedures, enhancing staff productivity through effective time management strategies.
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
- Responded to inquiries from callers seeking information.
- Assisted in budget development by tracking expenses, processing invoices, and monitoring spending trends within the department.
- Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
- Collaborated effectively with other departments to address shared challenges or concerns that impacted broader organizational goals or objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Shift Supervisor (Key Carrier)
Dollar General
201 Montano Rd NW, Albuquerque, NM 87107
07.2014 - 02.2015
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed inventory levels, ensuring stock availability while minimizing excess items.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
- Collaborated with management to develop action plans for improving operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated professional working relationships with peers and supervisors.
Lead Cashier
Little Anita's New Mexican Food Inc
3314 Isleta Blvd SW, Albuquerque, NM 87105
03.2014 - 05.2014
- Supervised daily cash register operations to ensure accuracy and efficiency.
- Trained and mentored new cashiers on best practices and customer service standards.
- Managed cash handling processes, including reconciliations and deposits to maintain financial integrity.
- Resolved customer inquiries and complaints promptly, providing customers with a positive experience.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Delegated tasks to employees and monitored activities and task completion
- Kept areas clean, neat and inspection-ready at all times to comply with production guidelines.
Inventory Management Specialist
Walmart
10224 Coors Bypass NW, Albuquerque, NM 87114
08.2012 - 08.2013
- Execution of all receiving activities- Unloading merchandise, proper sorting and proper merchandise preparation/staging.
- Managed inventory replenishment using Walmart's proprietary management system to ensure stock availability.
- Analyzed inventory levels and identified discrepancies to maintain accuracy and reduce shrinkage.
- Ability to use a hand-held computer device for daily operations to track and manage store inventory.
- Sorted and delivered materials to different work areas and staff.
- Excellent organization, time-management, and communication skills.
- Ability to multitask, prioritize work, problem solve, while working independently.
- Mathematic skills and attention to detail (numbers, codes, descriptions, etc).
- Being Physically prepared and capable of working in a fast-paced environment, meeting deadlines, all while ensuring that all safety polices/procedures are being followed.
Beauty Advisor
Walgreens
2011 12th St NW, Albuquerque, NM 87104
10.2008 - 10.2010
- Maintained up-to-date knowledge of industry trends, ensuring informed recommendations to customers.
- Assisted in training new staff on product lines and customer service best practices, fostering team development.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases, providing prompt customer service.
- Kept department reputation at high standards- By keeping department organized, achieving sale goals, and providing a fast, friendly, and efficient encounter with all customers.
Education
Associate of Arts - Business Administration
Central New Mexico Community College
Albuquerque, NM12-2026
High School Diploma -
Los Puentes Charter School
05-2009
Skills
- Excellent communication
- Computer skills
- Active listening
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Multitasking and time management
Certification
- EMD - Emergency Medical Dispatch
- Business Certificate
Timeline
Emergency Communications Operator
Bernalillo County Sheriff's Department
08.2025 - 02.2026
Learning Coordinator
UNM Hospital
06.2023 - 08.2025
Department Secretary
UNM Hospital
03.2015 - 08.2023
Shift Supervisor (Key Carrier)
Dollar General
07.2014 - 02.2015
Lead Cashier
Little Anita's New Mexican Food Inc
03.2014 - 05.2014
Inventory Management Specialist
Walmart
08.2012 - 08.2013
Beauty Advisor
Walgreens
10.2008 - 10.2010
Associate of Arts - Business Administration
Central New Mexico Community College
High School Diploma -
Los Puentes Charter School