Therese Tallman
Sheffield Lake
Summary
Experienced Medical Assistant with over 8 years of experience supporting adult and pediatric patients in fast-paced emergency and hospital settings. Skilled in patient assessment, medication administration, venipuncture, and laboratory procedures, with a strong background in insurance verification, medical coding, and unit coordination. Recognized for exceptional accuracy, reliability, and patient-centered care, with a proven ability to multitask, communicate effectively across departments, and remain calm under pressure.
Overview
16
16
years of professional experience
9
9
Certifications
Work History
Emergency Communications Operator
St. John Hospital and Medical Center
Westlake
12.2014 - 11.2021
- Monitored radio transmissions to relay critical updates to medical teams.
- Assisted in dispatching ambulances to various locations efficiently.
- Collaborated with hospital staff to facilitate timely communication during emergencies.
- Coordinated emergency response through operation of communication systems.
- Operated multi-line phone systems to handle incoming emergency calls.
911 Dispatcher
Westlake Fire Dept
Westlake
01.2017 - 04.2017
- Coordinated dispatch of emergency responders, ensuring rapid deployment to incidents.
- Collaborated with law enforcement and medical services to ensure efficient response.
- Updated first responders using radio, telephone, and computer systems to relay critical information.
- Managed emergency calls, gathering critical information to facilitate timely response.
Administrative, Adult and Pediatric Emergency Room
Fairview Hospital
Cleveland
01.2006 - 01.2014
- Patient check-in and registration.
- Provided immediate assessment of a diverse population of both adult and pediatric patients.
- Initiated contact with proper authorities such as police or paramedics; transfers when required.
- Acted as a financial counselor to patients by verifying insurance and assisting with their needs.
- Cleveland, OH
Unit Coordinator secretary, Birthing Center and High Risk Unit
Fairview Hospital
Cleveland
01.2006 - 01.2014
- Facilitated initial patient contact in secure closed unit to ensure safety and comfort.
- Transcribed doctor's orders accurately to support patient care delivery.
- Managed phone communications for busy unit, ensuring timely responses to patient and staff needs.
- Contact person for emergency cases and scheduling.
- Cleveland, OH
Externship
Rocky River Urgent Care
Cleveland
10.2005 - 01.2006
- Delivered patient care under physician's orders, including lab work and procedures, to support treatment plans.
- Coordinated patient check-in and conducted assessments to ensure accurate information gathering.
- Performed duties in Cleveland, OH, contributing to local healthcare team.
Education
CRMA - Medical Assisting
Remington College
North Olmsted, OH01-2005
Medical Assisting Diploma -
Lorain County Community College
Elyria, OH01.2003
High School Diploma -
Avon Lake Highschool
Avon Lake, OH06-1998
Skills
- Crisis management
- Situation assessment
- Call prioritization
- Dispatch software
- Resource allocation
- Data entry
- Record keeping
- Microsoft Word
- Patient care
- Communication skills
Certification
Emergency Medical Dispatch (EMD)
Administrative Skills
- Microsoft Word
- Insurance Filing and Coding
- Medical Manager
- Financial Counseler
Timeline
911 Dispatcher
Westlake Fire Dept
01.2017 - 04.2017
Emergency Communications Operator
St. John Hospital and Medical Center
12.2014 - 11.2021
Administrative, Adult and Pediatric Emergency Room
Fairview Hospital
01.2006 - 01.2014
Unit Coordinator secretary, Birthing Center and High Risk Unit
Fairview Hospital
01.2006 - 01.2014
Externship
Rocky River Urgent Care
10.2005 - 01.2006
CRMA - Medical Assisting
Remington College
Medical Assisting Diploma -
Lorain County Community College
High School Diploma -
Avon Lake Highschool