Anne Franks
St Louis,MO
Summary
Compassionate and organized professional with a strong background in NICU operations. Skilled in managing patient records and maintaining confidentiality while ensuring efficient admissions and discharges. Dedicated to optimizing workflows to improve patient care and staff coordination.
Overview
39
39
years of professional experience
Work History
NICU Unit Secretary
SSM Health Cardinal Glennon Children's Hospital
St Louis, Missouri
05.2002 - 08.2019
- Managed patient records and ensured accuracy of information in the NICU.
- Coordinated communication between medical staff, families, and departments for efficient operations.
- Processed admissions and discharges, ensuring seamless transitions within the unit.
- Monitored inventory levels and ordered supplies to support NICU functions consistently.
- Assisted in training new staff on administrative procedures specific to the NICU environment.
- Developed and maintained filing systems for easy access to patient information and documents.
- Implemented office procedures to enhance workflow efficiency in a fast-paced setting.
- Answered incoming calls and directed them appropriately.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors and other healthcare providers in a professional manner.
- Provided assistance with discharge planning process by obtaining necessary documents from external sources when required.
- Communicated with patients with compassion while keeping medical information private.
Classified Advertising Representative
Saint Louis Post Dispatch
St Loui, Missouri
02.1981 - 04.2001
- Developed engaging classified ads for various clients and industries.
- Managed ad placement across multiple platforms and publication schedules.
- Assisted in creating promotional materials to attract new advertisers.
- Resolved client inquiries regarding ad performance and placement issues.
- Maintained accurate records of advertiser interactions and transactions.
- Responded promptly to customer inquiries via phone or email regarding classified ads.
- Coordinated copywriting and layout design for each campaign.
Education
Bachelor of Science - Engineering
University of Missouri At Rolla
Rolla, MO05-1977
Skills
- Medical record management
- HIPAA compliance
- Patient admissions
- Workflow optimization
- Inventory management
- Customer relationship management
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Client service resolution
- Effective communication
- Team collaboration
Affiliations
- Gardening
- Exercise
- Reading
- Writing
Timeline
NICU Unit Secretary
SSM Health Cardinal Glennon Children's Hospital
05.2002 - 08.2019
Classified Advertising Representative
Saint Louis Post Dispatch
02.1981 - 04.2001
Bachelor of Science - Engineering
University of Missouri At Rolla
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