Yanay Paz

• Facilitated communication between medical staff and families to ensure clarity and support in NICU.
• Scheduled appointments and organized patient admissions efficiently.
• Oversaw patient records to guarantee accuracy and compliance with documentation standards.
• Processed incoming calls and directed inquiries to appropriate personnel.
• Prepared documents such as discharge summaries, lab results, treatment plans. for review by physicians or nurses.
• Welcomed patients to NICU, assisting with completion of required paperwork.
• Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Answered phone calls and welcomed visitors to office.
• Collected payments, issued receipts, and updated accounts to ensure accurate financial records.
• Collected and coded various documents to prepare for filing, storage and processing.
• Resolved office equipment issues and scheduled service for advanced problems.
• Managed, scheduled and coordinated office functions and activities for employees.
• Resolved office equipment issues and coordinated service to minimize disruptions.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Maintained business records by updating customer information.

Handle customers and their needs with any issues and bad experience they may have or are having Softwares experience

Utilized Excel for data analysis and reporting.

• Maintained organized office systems to enhance workflow and professionalism.
• Provided product information and resolved concerns to assist customers.
• Responded quickly to meet customer needs and resolve problems.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Experienced with social media and communications platforms.
• Handle costumers and their needs with any issues and bad experience they may had or having Softwares experience

• Learned required tasks quickly to enhance overall team performance.
• Prepared up to 200 orders per shift in busy restaurant.
• Put together multiple, concurrent orders during dinner and lunch hours.
• Identified opportunities for improvement in processes. to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Uphold high standards of productivity and quality in operations.
• Maintained cleanliness and organization in kitchen and dining area to ensure a safe and welcoming environment.
• Assembled multiple orders during peak dining hours. multiple, concurrent orders during dinner and lunch hours.
• Built and maintained working relationships with peers and upper management.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Rotated stock items and ingredients to maintain freshness.
• Identified machine malfunctions, leading to cost-saving repairs.

• Ensured cleanliness around equipment to promote safety and support productivity.
• Built and maintained working relationships with peers and upper management.
• Identified and implemented improvements to exceed job requirements.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
• Rotated through a series of different stations based on team needs.
• Engaged in learning opportunities to enhance skills and prepare for senior team member role.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Replenished food items from inventory and rotated ingredients.
• Adjusted recipes to accommodate ingredient shortages and customer requests.