Vivian Martinez
San Antonio,TX
Summary
Dedicated and professional individual with a diverse background in healthcare, customer service, and administrative support. Demonstrates ability to quickly adapt to new environments and learn new skills. Possesses an analytical mindset, a commitment to continuous improvement, and technical knowledge that make a valuable asset to any team. Excited to apply skills in laboratory sciences, healthcare operations, and process management to a dynamic role in the medical or criminology field.
Overview
7
7
years of professional experience
Work History
NICU Unit Secretary
University Hospital
06.2024 - Current
- Manage and coordinate all administrative tasks within the NICU unit, ensuring seamless operations
- Utilize EPIC EHR system to maintain accurate patient records, track patient progress, and input data related to treatments and procedures
- Facilitate communication between healthcare providers, ensuring timely responses to urgent needs in the NICU
- Provide clerical support for patient admissions, transfers, and discharges
- Maintain strict confidentiality and compliance with HIPAA standards for all patient information
- Assist in preparing and organizing medical equipment and supplies required for patient care, contributing to infection control practices
- Coordinate with medical staff for specimen processing, ensuring proper documentation and handling of biological samples
- Assist with scheduling diagnostic tests, treatments, and surgical procedures in a timely manner
Front Desk Agent
La Cantera Resort And Spa
10.2022 - 06.2024
- Delivered excellent customer service by addressing guest inquiries and handling administrative tasks related to check-ins, check-outs, and reservations
- Utilized strategic planning skills to manage event coordination and front desk operations efficiently
- Provided bilingual support and ensured customer satisfaction through prompt and professional communication
211 Call Specialist
United Way San Antonio
10.2020 - 06.2022
- Managed calls, responded to inquiries, and provided timely and accurate information to clients regarding local services
- Trained and supervised new employees on call center procedures, enhancing team performance
- Ensured compliance with organizational safety standards and effectively resolved customer complaints
Associate
Kohl's
09.2019 - 03.2020
- Assisted in customer service, inventory management, and register operations
- Provided training and support to new associates on store policies and customer service best practices
Team Member
Whataburger
12.2018 - 04.2019
- Prepared food and assisted with customer service operations in a fast-paced environment
- Ensured food safety and cleanliness standards were maintained while providing a high level of customer satisfaction
Ride Operator
SeaWorld
04.2018 - 12.2018
- Operated ride systems safely and ensured the safety of all passengers while providing excellent customer service
- Conducted daily inspections of rides and promptly responded to any operational issues
Education
Bachelor of Science - Criminology, Minor in Biology
Texas A&M University San Antonio
San Antonio, TX12.2024
Associate of Science -
Northwest Vista College
San Antonio, TX01.2022
High School Diploma -
John Paul Stevens High School
San Antonio, TX01.2020
Skills
- Proficient in English and Spanish
- Skilled in EPIC Health Record Management
- Patient Record Coordination
- Patient Data Coordination
- Administrative Management
- Sterile Processing Techniques
- Laboratory Techniques
- Quality Management
- Analytical Problem-Solving
- Effective Time Management
- Effective Organizational Skills
- Adaptability in Dynamic Settings
- Detail-Oriented Mindset
- Compliance with Standards
- GIS Technology Proficiency
- Spatial Data Interpretation
- Statistical Analysis Techniques
Timeline
NICU Unit Secretary
University Hospital
06.2024 - Current
Front Desk Agent
La Cantera Resort And Spa
10.2022 - 06.2024
211 Call Specialist
United Way San Antonio
10.2020 - 06.2022
Associate
Kohl's
09.2019 - 03.2020
Team Member
Whataburger
12.2018 - 04.2019
Ride Operator
SeaWorld
04.2018 - 12.2018
Bachelor of Science - Criminology, Minor in Biology
Texas A&M University San Antonio
Associate of Science -
Northwest Vista College
High School Diploma -
John Paul Stevens High School
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