Anne Frase
Germantown,TN
Summary
Well-rounded and personable Hospice Nurse determined to give patients superior level of care while ensuring dignity. Proudly offering more than 29 years' expertise in nursing field. Knowledgeable in at-home and inpatient settings. Successful background providing compassionate, quality palliative care. Experienced Hospice Nurse with background in home and institutional care. Works gently with patients and family to provide comfort and palliative care. Supports family with extensive resources and information concerning end-of-life events and expectations. Smart and attentive Hospice Nurse gifted in calming both patients and caregivers through dynamic listening and interpersonal skills. Considered valuable asset in helping to manage pain and patients' needs. Patient-oriented Nurse with 29 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with end of life care, elderly/physically disabled and intellectually disabled specialty. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clinical Liaison position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Transition Coordinator
Blue Cross Blue Sheild Of TN
05.2010 - 10.2021
- Provided extensive support to patients and helped with acclimation to new settings.
- Collaborated with service members to provide effective transition planning.
- Researched and located appropriate services for patients with various disorders.
- Asked appropriate open-ended questions to discover individual needs and requirements.
- Educated individuals on available educational materials, videos and online sites.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Mobilized case management system to document service delivery and case progress.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Evaluated diagnostic data to determine eligibility and needed services.
- Assisted clients in exploring career options and vocational goals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Hospice Registered Nurse Case Manager
Amedisys Hospice
05.2006 - 12.2009
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Evaluated patient histories, complaints, and current symptoms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Investigated and resolved issues affecting hospital operations and patient care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Hospice Registered Nurse Case Manager
Methodist Alliance Hospice
05.2002 - 01.2006
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Evaluated patient histories, complaints, and current symptoms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Hospice and Palliative Care RN in Hospital
Baptist Memphis Hospital
03.2001 - 01.2002
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Evaluated patient histories, complaints, and current symptoms.
- Established hospice care services for elderly and disabled patients.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Telephone Triage Nurse
West Cancer Clinic
01.2001 - 01.2002
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Suggested appropriate disposition to acting physicians based on assessment.
- Educated patients and family members about targeted therapies, medications and diet to enhance likelihood of positive treatment outcomes.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Coordinated patient treatment protocols with [Type] and [Type] practices to create comprehensive patient care plan.
- Reviewed updated [State] and federal patient treatment policies and procedures to optimize patient care while complying with preset guidelines.
- Refilled patient prescriptions in compliance with [State] and federal laws and regulations to meet patient treatment plan recommendations.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Hospice Registered Nurse Case Manager
Baptist Trinity Hospice
05.1996 - 09.2000
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Evaluated patient histories, complaints, and current symptoms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Investigated and resolved issues affecting hospital operations and patient care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Intensive Care Registered Nurse
Baptist Medical Center
04.1994 - 05.1996
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Participated in Neurology departmental quality improvement initiatives to achieve higher standard of patient care.
- Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
- Assessed equipment for safety and functionality and requested repair or replacement of non-conforming machines.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Responded to emergency situations to provide rapid and accurate care.
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Led daily nursing rounds to assess patient progress and address any concerns.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Administered medications and treatments as ordered by physician.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Evaluated patient histories, complaints, and current symptoms.
- Provided targeted care and treatment to Neuro Surgical patients.
- Provided targeted care and treatment to Neuro Surgical patients.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Delivered outstanding patient care in neuro surgical critical care units.
Education
Associate of Science - Nursing
Shelby State Community College
Memphis, TN04.1994
High School Diploma -
Germantown High School
Germantown, TN05.1978
Skills
- Emotional Support
- Updating Treatment Plans
- Medication Side Effect Knowledge
- Utilization Management
- Obtaining Referrals
- Recruit Well-Qualified Staff
- Educational Materials
- Vocational Rehabilitation
- Instructional Materials Development
- Clinical Assessments
- Patient Flow
- Intervention Tactics
- Accreditation Coordination
- Group Assistance
- Exemplary Communication Skills
- Discharge Planning
- Differentiated Instruction
- Electronic Charting
- Proactive Intervention
- Facility Inspections
- Patient Information
- Crisis Intervention
- Activity Organization
- Rehabilitation Treatment Planning
- Treatment Options
- Resource Coordination
- Client Consultations
- Service Oversight
- Patient Safety
- Build Work Skills
- Diagnostic Assessments
- Effective Writing
- Psychologist Collaboration
- Patient Admission
- Developing Patient Care Plans
- Assess Needs
- Behavior Modification
- Transition Coordination
- Comprehensive Vocational Assessments
- Care Plan Management
- Resource Monitoring
- Coordinating Referrals
- Hospice Care
- Service Referrals
- Daily Reports
- Office Supplies and Inventory
- Patient Record Reviews
- Electronic Medical Record Software
- Industry Trends
- Quality Patient Care
- Team Meetings
- Nursing Care Plans
- Support Clients
- Special Needs Education
- Case Planning
- Patient Health Assessments
- Set Objectives
- Instructional Strategies
- Positive Reinforcement Strategies
- Customer Inquiries
- Patient Care Initiatives
- Medical Histories and Vital Statistics
- Vendor Relations
- Patient Interaction
- Clinical Quality Program Standards
- Effective Planning
- School Programs
- Compliance Advisory
- Quality Assurance Controls
- Problem Identification
- Customer Experience
- Patient Medical Histories
- Patient Health Information Access
- HIPAA Guidelines
- Regulatory and Statutory Compliance
- Establish Policies
- Operational Procedures
- Emergency Readiness
Certification
- Certified Case Manager
Timeline
Transition Coordinator
Blue Cross Blue Sheild Of TN
05.2010 - 10.2021
Hospice Registered Nurse Case Manager
Amedisys Hospice
05.2006 - 12.2009
Hospice Registered Nurse Case Manager
Methodist Alliance Hospice
05.2002 - 01.2006
Hospice and Palliative Care RN in Hospital
Baptist Memphis Hospital
03.2001 - 01.2002
Telephone Triage Nurse
West Cancer Clinic
01.2001 - 01.2002
Hospice Registered Nurse Case Manager
Baptist Trinity Hospice
05.1996 - 09.2000
Intensive Care Registered Nurse
Baptist Medical Center
04.1994 - 05.1996
Associate of Science - Nursing
Shelby State Community College
High School Diploma -
Germantown High School