Anne Garry
Conshohocken,PA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated Customer Service Representative with extensive experience for 25 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships for over 25 years
Overview
16
16
years of professional experience
Work History
Customer Service Representative
LSA
Horsham , PA
2017.10 - 2024.07
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Member Solutions Inc.
Hatboro , PA
2008.06 - 2016.07
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Springfield Twp High School
Erdenheim, PA1973-06
Skills
- Scheduling
- Inbound and outbound
- OJT assistance
- Positive and Professional
- Credit Card Payment Processing
- Courteous Demeanor
- Complaint Handling
Timeline
Customer Service Representative
LSA
2017.10 - 2024.07
Customer Service Representative
Member Solutions Inc.
2008.06 - 2016.07
High School Diploma -
Springfield Twp High School
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